*resume must be in englishlocation: latam regionteam: customer departmentrole: customer success manager (latam)mode: remoteabout is a fast-growing, award-winning business messaging platform revolutionizing how companies communicate with customers across whatsapp, email, and more. Founded in 2017 and trusted in 127+ countries, we lead key markets in latam, emea, and apac. Our diverse team powers innovation that's recognized by g2 and the sme100 awards. If you're excited about shaping the future and working with a dynamic, global team—this is the place to be.our cultureat, we move fast, work smart, and always keep our customers at the heart of what we do. Here's what we stand for:solve customer problems: every effort must solve real customer pain points. No guesswork—just real feedback and clear valuethe 80/20 rule: we focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.100% alignment, 80% accuracy: we aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.be direct: we give honest feedback, and tackle problems head-on. Clarity moves us forwardown it and support each other: we step up, help out, and drive outcomes—together.build human connections: work is better when we trust, care, and celebrate wins together. We're a teamresponsibilitiesunderstand customer needs & prioritize solutionsproactively engage with mid-market customers to deeply understand their business goals and challenges. Recommend high-impact use cases that align with their priorities and maximize value from the platform.build & manage stakeholder relationshipsdevelop and nurture strong relationships with multiple stakeholders, and to support internal teams with product insights and case study collaboration.coordinate internal resourcesact as the primary point of contact to ensure customers get access to the right internal resources to resolve complex issues, and drive business success.drive retention & expansionfocus on delivering value to customers that leads to high satisfaction, strong retention, and strategic account expansion.stay ahead and adapt in a fast-moving environmentbe a self-driven individual who can independently stay up to date with the constantly evolving environment. Proactiveness, speed, and independence are crucial key to success.qualificationspassionate about helping businesses grow revenue through impactful solutionsminimum 2+ years of b2b saas experience in customer success or account managementfluent in english and spanish; portuguese is a plusproven experience managing renewals with mid-market customersfamiliarity with business messaging platforms, crm systems, and customer success tools (e.g., hubspot, vitally)strong communicator: active listener who conveys complex ideas clearly and provides insightful feedback to internal teamsquick to grasp technical concepts with strong product and industry knowledgeagile team player who thrives in a fast-paced startup environment and is eager to make a meaningful impacthere's what's in for youyou will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.you will grow more here than you would anywhere else, that is a promise.virtual events like talent shows, among us nights, and online game sessions to keep the fun going, no matter where you arewe offer a highly competitive compensation package.you'll receive a medical allowance to support your health and wellness needs.flexible working environment and working hours that fit your lifestyle, wherever you're based.