The ops support associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team. Additionally, the ops support associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
*responsibilities*:
- identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
- assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
- assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
- organize, develop, and maintain continuity of business, resolution planning and business review templates
- monitor requirements related to compliance with corporate policies
- monitor and implement corrective actions derived from mca reviews and other control entities
- fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
qualifications:
- 2-5 years of relevant experience
- proficient in microsoft office
- consistently demonstrates clear and concise written and verbal communication skills
- ability to work in fast pace and changing environment
- ability to analyze data and solve problems
- proven organizational and time management skills
*education*:
- bachelor's degree/university degree or equivalent experience
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
*funciones*
- analista de atencion telefonica procesos internos
- asesoria a ejecutivos de sucursal/ gerentes de diversas áreas sobre temas relacionados con proceso de normatividad interna
- asesoria a ejecutivos de sucursal gerentes sobre llenado de formatos internos
- generacion de reportes
- elaboracion de documentos de apoyo con procesos de normatividad
*requisitos*
- capacidad de ánalisis
- autogestivo
- alidad en el servicio
- solución creativa de problemas
- autocapacitación
- deseable conocimientos en normatividad interna
*horarios*
l-d/ descansos rolados
se trabajan turnos de 8 horas en un lapso de 8 am a 9 pm
zona de trabajo metepec
- job family group:
operations - core
- *job family*:
operations support
- time type:
full time
- most relevant skills
please see the requirements listed above.
- other relevant skills
for complementary skills, please see above and/or contact the recruiter.
view citi's eeo policy statement and the know your rights poster.