*main activities of the position*:.
this position is responsible for ensuring that the company's customers receive an adequate level of service or help with their questions and concerns.the customer service representative will assist our customers with their needs, and satisfaction of each customer should be the goal for this position in order to set us apart from our competitors and drive increased sales.
*requirements*preparatoria o equivalente.high school or equivalentbilingüe (español-inglés)basico/ bilingual (spanish - english) basic.manejo de archivos/.
file management.1 ano de experiência en el puesto o puesto afin*competencia/competence*habilidades no técnicas sociales / soft skills*:- liderazgo/lidership- orientado a resultados / focus results- trabajo en equipo /team work- sentido de propiedad / ownership- actitud de servicio /service attitude- iniciativa/initiative- inovacion/innovation- solucion de problemas actitud /problem solving attitude- liderazgo en busqueda de logro de objetivos del grupo/ lidership to reach team's goals*habilidades racionales -tecnicas / hard skills*:- conocimiento de oracle (preferible)/.
knowledge of oracle (preferred)- manejo de software con entorno a windows/ handling software related to windows.
- archivar la documentacion / archive skills- programas de computacion microsoft office (word, excell, power ponit)- conocimiento basico de inventarios fisicos / basic inventory control knowledge- lectura y comprension de billetes de materiales/ bill of materials comprenhension- conocimiento de microsoft/ microsoft knowledge- conocimiento de acciones correctivas y sistemas de calidad.
/ corrective actions and qa systems knowledege*reports to*: gerente de servicio al cliente.
/ customer service manager.
*supervises*:n/a*position responsabilities*:procesar las ordenes en el sistema de la compania/submit orders for the order entry process.seguimiento diario a las orenes de los clientes y el proceso correcto de embarques/daily follow up to the customers orders and the correct shipping process.comunicacion diaria con los clientes para atender sus preguntas y necesidades/daily communication with customers in order to service their questions and needs.expeditar las necesidades de los clientes con el equipo completo de ametek/expedite all the customers' needs with the complete ametek team (all internal departments involved).
crear, expeditar y dar seguimiento a dla, rma/create, expedite, and support credit memos, dla, rmas.analisis y consolidacion de embarques/analysis of consolidation shipments.analisis y control del tiempo de entrega/analysis and control of the on time delivery performance.seguimiento a los procedimiento e instrucciones de iso */follow up to the iso* procedures and instructions.seguimiento diario al plan de produccion en conjunto con los supervisores de produccion/daily follow up on the production/schedule with the production supervisors.seguimiento diario con el departamento de embarques para cumplir las necesidades de los clientes/daily follow up with the shipping dept, in order to accomplish customers needs.presencia clara y entendible en el telefono/must have clear, understandable phone presence.fuerte abilidad para resolver problemas de manera rapida/strong problem solving skills.ability to deal with anxious customers and follow through quickly with problem resolution.seguir instrucciones y direcciones del gerente de servicio al cliente/follow instructions and directions of the customer service manager.
.manejo y solucion de quejas, disputas y necesidades de los clientes/handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.comunicacion excelente con el equipo interno y externo/.
excellent internal and external communication, written and verbal (spanish and english).
uso de equipo de computo para procesar la informacion/using computers and computer systems to enter data and process information.complete monthly forecast updates for each motor model purchased by assigned oembase knowledge of motors purchased by assigned oemsprovide pricing to assigned accounts for new model purchases.where appropriate, persuade assigned customers to issue purchase releases in larger lot sizes & to provide greater visibility on their planned purchases during the next 90 day period.crc may need to visit customer for various reasons.travel request must be submitted to crc manager and n.a. Sales manager for approval.crc may be asked to attend trade show to assist sales team in managing division promotions at this exhibitioncrc may be asked by management to provide input for annual budget and 5 year strategic plan preparations