We are seeking a highly motivated and skilled Community Manager to develop and manage our online and offline community. The Community Manager will be responsible for building and maintaining strong relationships with our customers, stakeholders and
prospects.
**Responsibilities**:
- Develop and execute community engagement plans to build an active and engaged community of users, advocates, and influencers.
- Monitor and manage all social media platforms and online forums to ensure customer queries are responded to in a timely and professional manner.
- Manage online community groups and forums to ensure a positive and supportive environment.
- Create and curate engaging content for social media platforms, including blog posts, videos and graphics.
- Plan and organize offline community events and meetups.
- Analyze and report on community engagement metrics and provide insights and recommendations for improvement.
- Collaborate with the marketing team to develop and implement social media campaigns that align with the company's overall marketing strategy.
**Requirements**:
- Bachelor's degree in Marketing, Communications, or related field.
- Minimum of 2 years of experience in social media management, community management or customer relations.
- Excellent communication, interpersonal and relationship-building skills.
- Strong understanding of social media platforms and trends.
- Highly organized with the ability to prioritize and multitask.
- Creative and strategic thinker with the ability to identify and capitalize on opportunities.
- Experience in content creation and curation.
- Passionate about fostering a positive and engaged community.