Job description
people services with a heart
we are seeking a skilled hr services delivery specialist to join our hr team. This role involves managing, monitoring, and supporting critical hr processes that remain in-house after outsourcing transactional services to a bpo. You will work across workforce data management, time & attendance, and payroll, handling complex and sensitive cases, ensuring compliance, supporting audits, and leading internal coordination for legal, system, and policy changes.
hr service delivery, governance, and processes
* governance over hr service delivery and processes in responsible countries, ensuring consistent, timely, accurate, and compliant operations.
* regional process owner for defined hr process families (e.g., workforce data management, payroll, time management, hr services).
* provide insights, support, and guidance on hr services for locations within your responsibility.
* develop and ensure standardized processes, complying with local labor laws and corporate standards.
* analyze, resolve, or escalate hr service-related issues to ensure timely resolution.
* align with hr service control & compliance to mitigate risks related to hr data security, gdpr, and other regulations.
* drive process digitalization in responsible countries.
* provide support materials and training on tools and processes.
* communicate changes and improvements via multiple platforms and mediums.
payroll support
* governance over payroll in specified countries to ensure compliance with local laws and regulations.
* conduct periodic audits to ensure payroll practices comply with government regulations.
* verify compliance with federal and state payroll requirements and stay updated on legal changes.
* manage payroll taxes, including social security, fonacot, infornavit, and state taxes.
additional information
at continental, we are committed to building an inclusive and discrimination-free ecosystem in mexico. Requesting pregnancy or hiv tests during our selection process is strictly prohibited.
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ready to drive with continental? Apply online today.
qualifications
education & experience: degree in human resources, business administration, payroll, finance, or related field. 3–5+ years of experience in hr operations, payroll, or shared services within a multinational environment. Experience with hris and payroll systems (e.g., sap successfactors, sap hcm, workday). Strong attention to detail, analytical skills, and ability to handle complex scenarios and escalations. Effective communication and collaboration skills with stakeholders, vendors, and external bodies.
language skills: fluent in english; additional languages are a plus.
expertise in hr services delivery: knowledge of workforce administration, time management, and payroll processes. Understanding of local labor laws, social security, tax regulations, and compliance standards. Experience managing payroll vendors and governance.
company description
oesl – original equipment solutions, for future mobility.
join us and contribute to our future in the evolving automotive industry as an internal control system & audits specialist (m/f/d) within our original equipment solutions business area.
original equipment solutions
with over 15,000 employees and around 2 billion euros in sales, oesl operates in 15 countries with 35 locations and tech centers. We are a global automotive sector leader with expertise in rubber, plastic, and metal, serving major oems and commercial vehicle customers with high-quality parts.
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