Idmc informatica support engineer - ingeniero de soporte en idmc informatica
in the role of idmc informatica support engineer, you will be responsible for idmc administration, application monitoring, and issue resolution. You will support operations including incident triage, service request handling, and root cause analysis. Additionally, you will do timely response and resolution of support tickets aligned with slas. Key skills include proficiency in idmc (informatica’s intelligence data management cloud), etl processes and cloud platforms, along with strong analytical and communication abilities.
locations for this position are mexico (mexico city, gdl and mty) hybrid work as per infosys mexico’s policy during cst time.
basic qualifications:
* bachelor’s degree or foreign equivalent required from an accredited institution.
* at least 6+ years of experience in information technology working in etl processes using informatica, iics and idmc.
* bilingual (spanish and english) is a must.
* strong verbal and written communication are a must, as well as the ability to work effectively across internal and external organizations and virtual teams.
mandatory skillsets:
* hands on experience using informatica cloud products – idmc, iics.
* solid understanding of apis, real-time integrations, and application synchronization.
* proven experience in l2/l3 support processes, incident management, and ticketing tools (e.g., servicenow, remedy).
good to have:
* experience in cai (cloud application integration) is a plus.
* excellent verbal and written communication skills to interact with clients and stakeholders effectively.
* experience or familiarity with idmc platform administration is a strong advantage.
* strong problem-solving mindset and ability to manage a distributed support team independently.