The workforce cap sr supervisor provides leadership and supervisory responsibility for medium-sized operational/administrative team(s) of clerical/support employees. Good understanding of procedures and concepts within own technical/subject area and a basic knowledge of other areas in order to understand how they relate to own area. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Improves process efficiencies in support of unit objectives. Requires a basic conceptual/ practical grounding in policies as they apply to the business. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Typically deals with variable issues with potentially broader business impact. Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results. No direct responsibility for financial or resource planning. Work generally affects own team as well as other closely related work teams. Full supervisory responsibilities. including duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
responsibilities
* supervises a medium team of support staff that operates a control desk supporting a department within the organization (typically up to 25).
* addresses and resolves exceptional/unusual situations.
* evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, staffing etc.
* uses discretion to recommend and implement new work procedures for the team/staff that have broader departmental impact. Applies good understanding of procedures and concepts within own area and a basic knowledge of how own area integrates with other areas. Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents. Ensures the quality of tasks provided by self and others on team.
* impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results. Developed communication to exchanges ideas and potentially complex/sensitive information. May act as backup for manager.
* appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
qualifications
* 2-5 years relevant experience
* basic to intermediate level experience in a related role with previous people management experience basic workforce analysis and reporting skills
education
* bachelor’s/university degree or equivalent experience
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
analista técnico con autonomia orientado a la automatización de procesos, analisis de información y generación de soluciones para la operación de sucursales. La posición requiere capacidad para liderar iniciativas dentro del área, coordinar sesiones de trabajo con diferentes áreas y transformer necesidades operativas en soluciones practices.
desired knowledge
* operación de sucursales.
* workforce management
* estar familiarizado con indicadores de atención, demanda o capacidad operative.
* experiencia con herramientas de visualización como power bi
* python intermedio
* manejo de pandas
* sql intermedio
* limpieza y transformación de datos
* automatización de reports/procesos
* analisis de datos
* visualización de información
* capacidad para estructurar soluciones
* pensamiento logico
* seguimiento de proyectos/procesos
* comunicación con otras áreas
job family group
operations - core
job family
workforce capacity
time type
full time
most relevant skills
please see the requirements listed above.
other relevant skills
for complementary skills, please see above and/or contact the recruiter.
citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
if you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review accessibility at citi. View citi’s eeo policy statement and the know your rights poster.
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