Global is operations leader - edi quality & delivery
hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!
opmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 r&d centers, opmobility relies on its 40,300 employees to meet the challenges of transforming mobility.
our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow's clean and connected car.
the global is operations leader - edi quality & delivery is responsible to:
* lead and manage the operational delivery of edi services across platforms for region level.
* ensures the stability, performance, and continuous improvement of integration and data exchange services across all business.
* coordinates internal and external teams to deliver reliable and efficient operational service aligned with business needs.
* acts as the primary escalation and governance point for all integration operations topics regionally.
main activities
* lead daily operational service delivery for integration and edi in accordance with slas and business expectations.
* provide managerial direction and operational leadership to ensure consistent, customer-focused service.
* ensure operational processes, documentation, and compliance standards are properly implemented and maintained.
* drive the transition of integration projects from build to run phase, ensuring full operational readiness.
* manage communication and escalations with stakeholders, business partners, and suppliers.
support and corrective maintenance
* oversee and prioritize incident, problem, and service request management for integration and edi platforms.
* ensure sla compliance, effective prioritization, and escalation management.
* supervise ticket flow, ensuring proper assignment, progress, and closure.
* act as a high-level escalation point for critical incidents.
* monitor trends, analyse recurring issues, and implement corrective or preventive measures.
* regularly report on system health, key incidents, and operational kpis.
administration & supervision
* supervise integration platform management (edi tools) in collaboration with it global operations.
* coordinate technical operations: patching, version upgrades, os/db migrations, and connectivity provisioning.
* manage and optimize integration monitoring and alerting frameworks.
* support platform capacity and performance management, ensuring scalability and efficiency.
* coordinate vendor activities and evaluate service performance against contracts and slas.
* oversee database growth monitoring, archiving, and housekeeping activities.
* contribute to integration platform strategy, including innovation, standardization, and security.
* promote automation and continuous improvement across all operational processes.
standard change management
* supervise and approve standard changes to the integration and edi landscape.
* coordinate lifecycle management of change requests (design, development, testing, implementation).
* manage the relevant governance committees (change advisory board, deployment review)
* ensure that all changes are properly documented, tested, and approved before deployment.
* communicate proactively on planning, delivery dates, and impacts with relevant stakeholders.
* monitor change efficiency and continuous improvement of release processes.
* lead communication with requestors and stakeholders, including scheduling and approval cycles.
* ensure all changes follow group it/is governance, approval, and documentation standards.
* support communication and scheduling changes with affected business
* track and report regional change performance, identifying areas for improvement
required profile and experience
* master's degree in computer science, information systems, or equivalent.
* integration technologies (boomi, apis, edi standards like edifact, vda, ansi x12), sap interfacing
* certified experience in edi technologies – nice to have
* itil certification
* minimum 8 years of it operations experience, with at least 3 years in integration management or related leadership roles.
* proven experience managing global edi and integration environments.
* experience in working with hybrid integration platforms (on-premises & cloud)
* experience with external ams and platform vendors
* strong knowledge of boomi atomsphere, edi standards (edifact, ansi x12, vda), and integration protocols (as2, sftp, api)
* understanding of sap integration frameworks
key behavioral skills
* customer-oriented leadership with strong stakeholder management skills.
* ability to drive cross-functional collaboration in a multicultural environment.
* strategic mindset with strong analytical and decision-making skills.
as a responsible company, opmobility pays particular attention to diversity and equality within its teams and the group commits to treat all job applications equally.
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