We’re hiring a client-facing senior email marketing manager to take full ownership of strategy, performance, and communication across multiple (6) ecommerce brands.
This is not an execution-only role. You’ll be responsible for driving results — setting direction, managing kpis, and ensuring that every campaign and flow contributes to revenue growth.
You’ll work closely with our internal team and department lead to keep accounts moving forward with clarity, structure, and momentum.
If you understand how email and sms fit into the full ecommerce funnel, can confidently speak to performance, and know how to turn data into action — this role is for you.
What you’ll do
act as the primary strategist and client-facing lead for assigned accounts
own overall email & sms strategy, performance, and prioritization
lead client communication (performance updates, strategy alignment, kpi discussions)
collaborate weekly with the department lead on strategy, priorities, and growth opportunities
build and manage campaign calendars aligned with brand goals and promotions
assign and prioritize tasks for internal executors (copywriters, designers, specialists)
review deliverables for quality, accuracy, and strategic alignment
identify opportunities to improve revenue, retention, and lifecycle performance
core kpis you’ll own
email & sms-driven revenue
contribution to overall brand revenue
client retention and churn
must-have requirements
proven experience owning email & sms strategy for ecommerce brands
strong expertise in klaviyo, lifecycle marketing, and campaign planning
confident in client-facing communication and performance discussions
ability to manage multiple accounts without losing attention to detail
strong organization, prioritization, and communication skills
experience collaborating with email specialists, designers, or junior team members
nice to have
agency experience managing multiple ecommerce brands
broader ecommerce understanding (aov, ltv, retention, repeat purchase rate, etc.)
Tools we use
klaviyo
slack
google sheets
figma
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