Job title
customer success manager (csm)
location: singapore
about the role
we are looking for a customer success manager to join our growing team in singapore. This role is responsible for building strong relationships with customers, driving product adoption, ensuring customer satisfaction, and maximizing customer lifetime value. You will act as a trusted advisor and key point of contact throughout the customer journey.
key responsibilities
own and manage a portfolio of customers, serving as their primary point of contact
onboard new customers and ensure a smooth implementation and adoption process
develop a deep understanding of customer business goals and align them with our product solutions
drive customer engagement, product adoption, retention, and expansion (upsell/cross-sell opportunities)
proactively monitor customer health metrics and address risks before they escalate
conduct regular business reviews (qbrs) and success check-ins with customers
collaborate closely with sales, product, support, and engineering teams to advocate for customer needs
handle customer escalations professionally and ensure timely resolution
collect customer feedback and translate insights into actionable improvements
track and report on key customer success kpis (e.g. retention, nps, churn, usage)
requirements & qualifications
bachelor's degree in business, marketing, communications, or a related field
2–5+ years of experience in customer success, account management, client services, or related roles
experience working with b2b customers (saas or technology industry preferred)
strong communication and presentation skills
ability to manage multiple accounts and priorities in a fast-paced environment
customer-centric mindset with strong problem-solving skills
comfortable working with data, dashboards, and crm tools (e.g. Salesforce, hubspot, gainsight)
ability to work independently and collaboratively in a cross-functional team
based in singapore and legally authorized to work in singapore
preferred qualifications
experience managing customers across apac markets
familiarity with subscription-based or saas business models
experience with renewals and commercial discussions
ability to communicate in mandarin is a plus (to support regional customers)
what we offer
competitive salary and performance-based incentives
opportunities for career growth and professional development
dynamic, international, and collaborative work environment
flexible working arrangements (subject to company policy)
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