About the RoleWe are seeking a skilled Collaboration Support Engineer to join our team. In this role, you will provide top-notch support for various platforms and tools, ensuring seamless collaboration among team members.Key Responsibilities- Offer tier I - III technical assistance for trouble resolution of Intranet (Unily), Zoom (chat, meeting, phone, webinar), Slack, LucidSuite, Box, SharePoint, Kaltura and Smartsheet to supplement the operations team.- Maintain excellent customer relationships and provide exceptional service.- Collaborate with the broader collaboration team to achieve common goals.- Develop and deliver training programs for internal employees focused on supported platforms and products.- Work closely with business stakeholders to understand required capabilities and integrate business knowledge with technical solutions.- Contribute to the technical strategy and design to meet business needs.- Demonstrate ability to work under limited direction with a moderate degree of maturity, discretion, and judgment, including occasional work outside normal business hours to provide support for operations and maintenance.- Maintain and update Playbook for standard operating procedures and best practices for areas of responsibility.- Take ownership of issues and drive them to a resolution within agreed SLA.Requirements- Familiarity with collaborative tools and platforms.- Excellent communication and interpersonal skills.- Ability to work independently and as part of a team.- Strong problem-solving skills.- High level of maturity, discretion, and judgment.Benefits- Ongoing training and professional development opportunities.- A supportive and dynamic work environment.- Competitive salary and benefits package.- Opportunities for career growth and advancement.What We OfferAs a valued member of our team, you will have access to ongoing training and professional development opportunities, a supportive and dynamic work environment, competitive salary and benefits package, and opportunities for career growth and advancement.