Roles and responsibilities
primary skill requiredhands & feet support for dc (compute, storage, backup, network.)hands & feet support requirement for physical servers, network devices, storage, etc device reboot, console connection for remote access, cable/sfp removal/insert, cable replacement, racking/stacking, etc.detailed description of project/requirement description
installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
Hardware/software troubleshooting and resolution
perform imac (install, move, add, change) services for it assets, and support mobile phone and non-pc equipment such as scanners and printers.
Offer vip support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
l1 level network troubleshooting and resolution for lan connectivity
hands & feet support to backend team for network/server/application issue
working with vendor support contacts to resolve technical issues
labelling racks & devices
server mounting/movement
network & sharing printer installation
knowledge of office 365 support
coverage/compliance software installation and troubleshooting
good communication skill
good knowledge of dhcp, dns.
Maintain it inventory, coordinate vendor support, and assist with procurement
support mac devices
strictly adhere to defined service level agreements (sla’s)
support recurring meetings, events, and after-hours activities as required
documenting incidents, problems, and resolutions for future reference and for the knowledge base
eeo/about us
infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an ai-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Eeo
infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Work location
mexicali, monterrey, toluca
country
mexico
state / region / province
baja california n, mexico, nuevo léon
company
infosys mexico
interest group
infy mexico
domain
hi -tech, manufacturing
skillset
domain|logistics & transportation|network planning and route management, technology|infra_tooladministration|hp-storage administration
job role
systems engineer
#j-18808-ljbffr