The credit and collections manager will lead the credit and collections function, driving initiatives to improve cash flow, reduce receivables, and manage credit risk. This role establishes and maintains policies for customer credit assessments, credit limits, and collection activities, while overseeing strategies for resolving overdue accounts. The position partners across the organization to ensure financial goals, project milestones, and budget objectives are met, and to support accurate reporting and compliance with corporate financial requirements.
key responsibilities
* strive for continuous improvement in the management of the team, systems, and all associated processes
* monitor overdue payments and establish communications with customers to collect outstanding balances and resolve any issues preventing customer payments
* accountable for meeting monthly, quarterly, and annual working capital budgets and targets, including forecasting cash collections
* directs collection activities to ensure compliance with company protocols and achievement of collection targets. Promotes timely payment of outstanding invoices and other initiatives to maximize cash flow
* analyzes collection reports and key metrics with a strategic focus on trend analysis to identify strengths and gaps in collection performance. Leads continuous process improvement initiatives and collaborates with sales, project administration, and bu management to drive effective solutions.
* oversee collector performance, ensuring accountability for goal achievement and taking appropriate corrective actions when necessary
* release orders on credit hold in accordance with company policies
* recommend accounts to third party collections as needed and propose account write-offs (bad debt, freight dispute, etc.) where required
* conduct credit analyses on new customers, establish credit limits and annually review limits as required by company policy
minimum qualifications
* bachelor’s degree in accounting or finance
* minimum 5-7 years credit and collections experience, manufacturing environment ideal
* experience with credit management in a business-to-business environment
* knowledge of collection laws and techniques
* knowledge of payment terms other than open terms (cia, progress billings, etc.)
* erp system experience, oracle experience preferred
* gaap accounting experience is a plus
desired qualifications
* manage challenging expectations effectively and resolve conflicts efficiently
* ability to define problems, collect data, establish facts, and draw valid conclusions
* ability to adapt to constantly changing environments & priorities
* proficiency in microsoft office products
* basic knowledge of functions related to the research and resolution of claims
* excellent communication skills; verbal and written as well as excellent phone etiquette
* ability to organize and interpret data as well as communicating analytic results/recommendations
* able to manage multiple tasks simultaneously to completion with sound business judgment
* strong analytical skills
* ability to handle confidential and sensitive information
* must be a team player with a positive attitude
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