National account manager – premium services & 3pl (u.s.–mexico cross-border)
about the role
as a national account manager, you will partner with other sales and operations leaders across xpo's network to lead strategic growth across ltl and other offerings, with a primary focus on u.s.–mexico cross-border solutions. This role is responsible for developing and expanding relationships with enterprise customers that require seamless, efficient transportation across the u.s.–mexico corridor.
you will partner with u.s.-based internal teams and external stakeholders to design customized cross-border solutions, navigate the complexities of international logistics, and drive revenue growth within large, complex accounts.
pay, benefits and more
* competitive compensation package
* savings fund with company match
* 15 days of pto in your first year
* paid company holidays
* car allowance
* grocery allowance
* medical, vision, and dental insurance (includes coverage for immediate family)
* uncapped commission
* christmas bonus (aguinaldo) and profit sharing (utilidades)
what you'll do on a typical day
* develop and execute strategies to grow revenue and market share across enterprise and national accounts with u.s.–mexico cross-border shipping needs
* engage with large, complex customers (including fortune 100-type organizations) to deliver premium, customized cross-border logistics and 3pl solutions
* identify, develop, and close new business opportunities focused on cross-border freight and supply chain services
* partner cross-functionally with internal teams, including sales, customer service, and operations, both in the u.s. and mexico, to deliver seamless cross-border solutions
* lead complex negotiations by identifying options, interests, and trade-offs to achieve mutually beneficial outcomes across international stakeholders
* spearhead the development and positioning of tailored cross-border service offerings within premium services and 3pl
* build and maintain strong relationships with key stakeholders on both sides of the border through in-person, phone, and digital engagement
* maintain accurate and up-to-date customer and sales activity records within salesforce.com
what you'll need to succeed at xpo
minimum qualifications:
* bachelor's degree in international business, business administration, economics or equivalent, related work experience
* 4 years of experience in sales, third-party logistics (3pl), less-than-truckload (ltl), cross-border logistics, project management, and/or supply chain
* proven ability to lead complex, multi-country negotiations and drive deal strategy
* experience building and maintaining relationships with senior and c-level executives
* experience using salesforce.com or similar crm platforms
* valid driver's license
* bilingual in english and spanish
preferred qualifications:
* availability to travel up to 75%, including travel within mexico and the u.s. and a valid passport
* 5 or more years of experience across sales, 3pl, ltl, or cross-border logistics environments
* direct experience managing u.s.–mexico cross-border freight, customs, and transportation solutions
* experience managing large enterprise or global accounts
* ability to analyze competitor strategies, products, and pricing dynamics across cross-border markets
* demonstrated ability to influence internal and external stakeholders, including executive leadership
* experience structuring and negotiating customized cross-border logistics solutions and service terms
* strong verbal and written communication skills