Banamex - ops sup analyst 1 - c09 - ciudad de mexico
ciudad de méxico, distrito federal citi
descripción del trabajo
the ops sup analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team. Additionally, the ops sup analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
responsibilities
* perform business analysis and documentation of the current and future state of client reports and advices (client communication letters, notices, and confirms).
* provide regular status updates for all project participants and create presentations for steering committee updates.
* work with various legal & compliance teams to obtain sign-off on all regulatory business requirements.
* serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines.
* create and facilitate training sessions, webcast demos and write user acceptance test scripts and business scenarios against specified requirements.
* create, manage and maintain project plans and act as the project manager for all follow ups across various departments.
* work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices.
* fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
qualifications
* previous relevant experience preferred.
* proficient in microsoft office.
* general knowledge of client reporting across the industry and our competitors.
* working knowledge of sql environments and database queries.
* proven organization and time management skills.
* demonstrated problem-solving and decision-making skills.
* consistently demonstrates clear and concise written and verbal communication skills.
education
* bachelor's degree/university degree or equivalent experience.
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
herramientas: pacquetaría office, excel intermedio para actividades como extracción de datos, cruces, reportes regulatorios, manejo de data.
skills: atención al detalle, concentración, dinámico y multitask.
job family group: operations - core
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