Overview
Operations Specialist (US Healthcare Company) – Pearl Talent is helping to find a top candidate for a full-time role. You'll drive the onboarding and growth of new talent to enhance impact in healthcare.
Compensation:
Hidden
Location:
Remote: Mexico
Mission
Our job doesn’t end when a talent has joined your team. We ensure that they’re fully integrated and actively contributing to your company’s growth. If a hire doesn’t meet your expectations, we’ll work with you to understand why and replace them at no additional cost.
What makes you a strong candidate
- You are proficient in Slack, Operations management, Notion, Healthcare operations management, Google Workspace.
Responsibilities
- Candidate and New Hire Communications: Manage communications with candidates in the hiring pipeline, including answering questions, sending batch updates, and ensuring timely responses throughout the process.
- Offer Management & Onboarding: Oversee the onboarding process for new hires: send offer letters and track signatures, coordinate start dates, provision accounts, schedule onboarding events, and ensure all onboarding to-dos are completed.
- Point of Contact for New Hires: Serve as the main contact for new guides during the hiring and onboarding process, fielding questions and ensuring a smooth experience.
- Process Improvement & Systems: Support the development and maintenance of systems and processes that streamline hiring and onboarding (e.g., applicant tracking, workflow improvements).
- Team Monitoring & Support: Assist in tracking and analyzing guide team performance, flagging issues and helping management address challenges.
- Operational Flexibility: Take on additional operational and administrative responsibilities as needed, with the potential to expand into broader or more strategic responsibilities as the company grows.
Requirements
- 1–2 years of experience in Healthcare.
- Prior experience working in a startup or similarly fast-paced, ambiguous environment, with the ability to thrive without needing step-by-step instructions.
- Exceptional English communication skills (written and verbal) — friendly, professional, and prompt in interactions with candidates, new hires, and internal stakeholders.
- Strong attention to detail and organizational skills to manage multiple moving pieces without errors or dropped balls.
- A self-starter mindset with the initiative to identify issues, take ownership, and follow through to resolution.
- Comfortable with adaptability and flexibility — able to adjust to shifting priorities and take on a wide range of administrative and operational tasks.
- Tech-savvy and able to quickly learn tools like Google Suite, Slack, Notion, or similar platforms for communication and account provisioning.
- Problem-solving ability and a proactive approach to improving processes, streamlining workflows, and ensuring smooth operations.
- Strong interpersonal skills and emotional intelligence, with empathy and patience to support new hires and build rapport across the team.
- A growth mindset — eager to learn, open to feedback, and motivated to expand into broader responsibilities as the company grows.
- Passion for making a positive impact on people’s lives, especially through improving access to care and support.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Staffing and Recruiting
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📌 Operations Specialist (US Healthcare Company)
🏢 Emma of Torre.ai
📍 México