Overview
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The opportunity
as hr ops analyst your responsibilities would consist of:
this role is part of the people solutions team in pepsico’s global tech strategy & enterprise platforms organization. The people solution team is a complex organization with global scope over both operational and innovation activities. The objective of this role is to support the execution of new technology and solutions for existing and future state programs in learning & competency management.
This role is responsible for supporting the delivery of new functionality, solutions and supporting processes within learning & competency management. Specifically, this role will support system related configuration requests and responses on requests and enhancements for the suite of learning tools. Another key responsibility will be to ensure that all solutions/projects implemented for various hr systems meet business requirements and adhere to pepsico standards across the global hr systems landscape, while integrating with local sector/country solutions.
The incumbent will work under the direction of a people solutions sr. Analyst. This role requires a combination of human capital management (hcm) system technical skills, system development life cycle (sdlc) experience, project management acumen, strong learning management experience and the ability to communicate and ensure effective, optimized, and sustainable operational delivery.
This role requires an understanding of learning & competency processes and how to deliver system solutions. Understanding supply chain processes is a plus.
Your impact
as hr ops analyst your responsibilities would consist of:
responsibilities
support & execute on learning & competency system configuration solutions to meet global and local country business requirements (83 countries)
respond, execute and consult on baseline configuration updates
support configuration updates required as part of application releases
respond to all inquiries for the people solutions learning & competency tools via servicenow in a timely manner and according to all slas
participate in business-focused user council sessions
participate on discussions/updates and build strong relationship with learning tech admin teams in pepsico’s capability centers.
Ability to multi-task and prioritize, anticipate, and independently address issues
comfortable with navigating through vague requirements and ambiguous situations and escalate when appropriate
ability to recommend options and assess impacts
ability to see the holistic picture and manage current tasks while maintaining end-state objectives
support the implementation of new solutions based on business requirements, user experience and digital strategy
support the implementation for small/medium/large projects and configuration changes for new functionality/solutions
collaborate with all internal and external team members including: people experience operations, learning & talent management operations, it, pmo, and our 3rd party vendors such as strada, accenture, sap, and others to successfully deliver projects in accordance with budget, timeline and pepsico standards.
Qualifications
bachelor’s degree required (or applicable related work experience), preferably in it or human resources, mba preferred
3-5+ years’ experience in learning management & competency management systems including configuration, security, baseline changes.
2-4+ years of experience in learning system implementations/hrit preferred
experience responding to inquiries, change requests and complex system changes in a fast-paced environment
experience supporting efforts to standardize, optimize and simplify processes and technical solutions that balance local requirements with global process decisions
demonstrated ability to quickly learn new systems
ability to creatively design solutions that are flexible and agile
must be highly organized, with strong follow-up and results-oriented
strong verbal and written communication skills that are clear and concise
ability to thrive in a fast-paced environment with multiple stakeholders and conflicting priorities
ability to multi-task and prioritize, anticipate, and independently address issues
comfortable with navigating through vague requirements and ambiguous situations
ability to make decisions, assess impacts, and escalate as needed
ability to see the holistic picture and manage current tasks while maintaining end-state objectives
supply chain business understanding is a plus
if this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.
What can you expect from us:
opportunities to learn and develop every day through a wide range of programs.
Internal digital platforms that promote self-learning.
Development programs according to leadership skills.
Specialized training according to the role.
Learning experiences with internal and external providers.
We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
Financial wellness programs that will help you reach your goals in all stages of life.
A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
And because your family is also important to us, they can also enjoy benefits such as our wellness line, thousands of agreements and discounts, scholarship programs for your children, aid plans for different moments of life, among others.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.
Seniority level
not applicable
employment type
full-time
job function
human resources
industries
manufacturing and food and beverage services
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sr analyst - people solutions hr digital demand & governance
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