Role overviewthe cpq product owner analyst supports the north america (nam) cpq platform by managing and resolving incoming defects, providing effective solutions, and collaborating with development teams, sales representatives, distributors, and other stakeholders.the role conducts data analysis through salesforce reporting, documents solutions, and manages change initiatives to ensure smooth operations and continuous improvement of the cpq platform.responsibilitiescollaborate with the development team to execute solutions for identified issues and ensure timely resolution while maintaining product reliability and performance.support stakeholders by providing technical and functional assistance to sales representatives, distributors, finance, and resellers, addressing queries and ensuring they have necessary tools and resources.lead change management and training, conducting sessions for partners, distributors, and resellers, and resolving any issues to ensure smooth adoption of platform changes.generate and analyze salesforce reports to identify trends and insights, and present key data to stakeholders to support informed decision-making.document solutions through detailed user stories, keeping clear, organized records to support knowledge sharing and future references.manage defect triage: analyze and prioritize incoming defects, identify root causes, and propose actionable solutions for prompt resolution.continuously improve processes and system performance by collaborating with teams, reviewing feedback, and identifying opportunities for enhancement.key qualificationsmultiple years of experience in a product owner, business analyst, or similar role.basic understanding of salesforce cpq processes, workflows, and tools.ability to generate and analyze reports in salesforce and provide actionable insights.preferred qualificationsexperience with cpq platforms and salesforce revenue cloud.strong data analysis skills and experience delivering insights to stakeholders.legal statementsall qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability.if you require an accommodation to complete any part of the application process, you may contact us toll free at * for assistance, and we will get back to you as soon as possible.
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