GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.
From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.
We are seeking an experienced Account Manager/Programme Manager to support the Americas region of a large-scale Managed Learning Services (MLS) account for a high-profile global Financial Services.
The primary responsibilities include ensuring that all operations are efficient, effective, and aligned with both the company’s and the client’s strategic goals. This role involves close collaboration with various departments to streamline processes, improve performance, and provide leadership and direction to team members.
Additionally, the Programme Manager will work across segments and practices with other GP Strategies divisions to broaden client conversations and create additional revenue opportunities.
Key Activities:
* Operational Management: Oversee operations of all contracted services, ensuring compliance with service level agreements and internal targets. Ensure compliance with contractual obligations.
* Client Stakeholder Management: Establish and maintain strong, positive relationships with key client stakeholders to ensure satisfaction and long-term partnerships. Address and resolve any conflicts or concerns raised by clients promptly and effectively, ensuring a high level of client satisfaction.
* Internal Stakeholder Collaboration: Collaborate with other regional leads, senior management, and cross-functional teams to align operational strategies and objectives.
* Communication: Serve as the primary point of contact for internal and client stakeholders, ensuring clear, consistent, and timely communication regarding project updates, performance metrics, and any issues that arise. Respond swiftly and proactively.
* Risk Management: Identify potential risks and develop mitigation strategies to ensure business continuity. Ensure all critical work activities are documented and cross trained.
* Financial Management: Manage the financial performance of the account, ensuring profitability, cost control, and revenue growth. Drive efficiency to meet or exceed annual revenue targets of $2M+. Conduct regular financial forecasting and collaborate with finance to adjust forecasts based on changing business conditions.
* Review/approve contract pricing aligned to MSA rate cards. Ensure timely and accurate invoicing for all contracted services.
* Process Improvement: Identify and implement process improvements to optimize the use of technology and processes that enhance efficiency, productivity, and customer satisfaction.
* Strategic Collaboration: Work collaboratively with clients to identify opportunities for additional services and revenue generation, aligning with both the client’s and the company’s strategic goals.
* Team Leadership: Lead, mentor, and develop a team of learning consultants, project managers, and project administrators to achieve operational excellence and employee engagement. Monitor high volume of resource requests and make informed personnel decisions. This role may have up to 8 direct reports.
* Reporting: Prepare and present regular reports on regional performance, challenges, and opportunities to client stakeholders and internal senior management.
* Performance Monitoring: Track and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
* Learning solutions - Present new learning solutions, tools, and processes in line with GP’s service improvement plans and innovation initiatives. Be a thought leader for customer by sharing industry trends and insights from other companies
Qualifications
* Proven experience in managing large-scale learning services contracts
* Strong financial acumen with demonstrated experience in leading Project finance responsibilities.
* Minimum of 7+ years of experience in operations or project management.
* Excellent client relationship management skills, with the ability to influence and negotiate at senior levels.
* Ability to manage, inspire, and develop a diverse team of learning professionals.
* Strong knowledge of learning and development services, including the administration and delivery of large-scale training programs.
* Demonstrated success in driving customer satisfaction and employee engagement.
* Strong analytical and problem-solving skills.
* Excellent organizational and project management skills.
* Ability to work under pressure, manage multiple priorities, and adapt to changing business needs.
* Strong networking, collaboration, and teamwork skills
* Clear communicator with strong written and presentation skills.
* English fluent / advanced
Preferred Requirements
* Experience working with financial institutions or global consultancy clients.
* Background in managing complex, multi-location learning programs.
* Ability to lead consultative learning need conversations.
* Negotiation skills.
* Strong understanding of learning technologies and trends in the corporate training landscape.
With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.
GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.