For more than a century, l'oréal has devoted its energy, innovation, and scientific excellence solely to one business: beauty.
our goal is to offer every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.at l'oréal, our it teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends .
they can be found leading teams towards a more connected and digitalized future in it retail, e-commerce, crm, data, ai, cybersecurity, cloud and e-marketing.
you never stop learning at l'oréal it because things change at the speed of light!
come join our dynamic team!Generally speaking, a business analyst (ba) is a professional who serves as a crucial link between the business needs of an organization and its technical solutions or projects.the salesforce business analyst is this plus a project-based, business-improvement role.
business analystshelp guide to improve business processes and efficiency in salesforce.
they elicit, document, and analyze requirements around business challenges, and then help produce data-driven solutions.responsibilities include gathering and analyzing business requirements, translating them into functional specifications for salesforce configurations, and ensuring the system aligns with business goals.they also work on process improvement, user training, and testing to ensure successful implementation and adoption of salesforce related solutions.they facilitate effective communication among various stakeholders, ensuring that everyone is on the same page regarding project objectives.what you will do:conducting meetings and interviews to gather requirements from business stakeholderstranslating business requirements into salesforce configurations and solutions, often using declarative tools.performing process analysis and documentation through methods like flowchartsidentifying process inefficiencies and recommending solutions for improvement and reduced risksresearching and evaluating software, tools and automation optionscreating detailed requirements documentation and specificationssupporting solution design, testing and implementationpreparing reports, presentations and business casesmanaging projects and product delivery schedulesacting as a liaison between business and technical teams, ensuring effective communication and collaboration throughout the project lifecycle.potentially developing and delivering training materials to ensure users can effectively utilize the salesforce system.maintaining detailed documentation of salesforce configurations, processes, and prioritized user stories.identifying and resolving issues within the salesforce system, working with development teams to implement fixes.requirements gatheringinterview stakeholders to identify business requirementsdocument detailed requirements specifications and user storiesprioritize and manage requirements throughout projectsprocess analysisanalyze current business processes, systems, data and workflowsidentify process improvement opportunitiesdocument processes through methods like flowchartssolutions analysisassess solutions and provide recommendations based on analysisresearch technology options and vendorspotentially, develop business cases and cost/benefit analyses for solutionsprocess improvementwork to optimize business processes for greater efficiencyalign processes with business goals and strategyimplement solutions like automation to streamline workflowsproject managementplan and manage the project life cycle from initiation to closuretrack progress to ensure on-time deliveryliaise between project team, sponsors and stakeholderstesting and quality assurancecreate test plans and test cases to validate that salesforce solutions meet business needs/ rqtsperform user acceptance, integration and regression testingdocument and track defects throughout testingwhat we are looking for:5 – 7 years of industry experience as a business analyststrong understanding of salesforce service cloud, sales cloud a plus, and other relevant modules.familiar with soqlcreate reports and dashboardbusiness analysis skills:experience in gathering, analyzing, and documenting requirements, as well as identifying process improvements.communication skills:excellent written and verbal communication skills to effectively interact with stakeholders and technical teams.analytical skills:ability to analyze data, identify patterns, and propose solutions.project management skills:experience in managing projects, prioritizing tasks, and meeting deadlines.soft skills:strong interpersonal skills, the ability to work independently and as part of a team, and a willingness to learn and adapt.other:self-motivated and creativegood communication skills – written, verbal and presentation.
the ability to communicate complex procedures to other colleaguesattention to detail and follow-upability to work within an agile and an sdlc environment (agile and more traditional development methodologies)don't meet every single requirement?
at l'oréal, we are dedicated to building a diverse, inclusive, and innovative workplace.
if you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways!
you may just be the right candidate for this or other roles!We are an equal opportunity employer and take pride in a diverse environment.
we would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.you can apply to up to three jobs within a rolling 30-day window.you cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams.please visit "your application space" to see the jobs you have already applied to.please don't create another account with a different email.
if you do so, your account might be merged and your application record will be deleted.
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