Roles and responsibilities
* manage and guarantee resolution of customers concerns daily working closely with production and engineering
* coach and train the supervisors/gap leaders/operators on the quality principles of forvia and customer specifics
* champion qse activities and coach plant personnel
* champion sqa activities within their parameter
* manage the quality system through the uap's
* supports and leads continuous improvements by utilizing the appropriate quality tools and provide data analysis
* conduct investigations to determine causes of defects, make recommendations for corrective action
* update and maintain the control plan and confirm pf mea updates from the plant process engineer
* responsible for presenting and submission of initial customer ppap for all parts produced within forvia, in conjunction with the program quality leader, (re-ppap of engineering changes/process changes/in-sourcing)
* ensure customer/internal complaints are adequately answered, on time, and using problem solving methodology with active participation from production personnel (qrci, quality walls, etc.)
competencies | qualifications
* bachelor's degree in engineering or business management
* proven experience in an industrial environment (ideally in the automotive industry)
* proven competency with control plans, d/pfmea's, process audits and iso/ts 16949, key characteristic management, 8 d/corrective action skills, apqp, msa, spc and ppap.
* in-depth knowledge of quality engineering techniques
* good knowledge of program standards, tool and methods
* strong customer satisfaction orientation
* above average communication skills and interpersonal skill
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