Company description
susurros del corazon is situated on the sparkling riviera nayarit, on a bluff fringed by tropical jungle that tumbles down to an intimate white sand beach. The location features warm breezes ruffling hammocks, surfers playing on the horizon, and perfect sunsets ending each extraordinary day.
job description
this key role is instrumental in setting the tone for our guests and team members to ensure the delivery of an exceptional guest experience.
* oversee, mentor, and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.
* align with the director of rooms and other guest services leaders to maximize hotel operations.
* utilize tools to execute timely, thoughtful, and personalized communications; teach and train team members to do the same.
* foster an environment that ensures consistency and a high level of guest satisfaction.
* strive to improve guest and team member satisfaction and maximize the financial performance of the department.
qualifications
* minimum of one-year prior experience as a front office leader or supervisor in a luxury hotel.
* demonstrated ability to communicate effectively and provide clear, concise, and professional guidance.
* passion for delivering exceptional service and a genuine interest in working with guests in a luxury environment.
* aptitude for working with multiple computer systems and an understanding of hotel operations and practices.
additional information
auberge resorts collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Each property is unique but shares a crafted approach to luxury, bringing the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With properties across three continents, auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Visit aubergeresorts.com to learn more. Follow us on instagram, tiktok, linkedin, facebook, and pinterest: @aubergeresorts and #alwaysauberge.
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