Please also see section additional information about google analytics additional information about google analytics does gategroup use google analytics? This website uses google analytics, a web analytics service provided by google, inc. (\"google\") in the us. What is google analytics? Google uses this information to evaluate the use of the website, compile reports on website activity, and provide other services related to website activity and internet usage. Google may transfer this information to third parties where required by law or where third parties process the information on google's behalf. Google does not associate ip addresses with any other data held by google. Dynamics 365 functional analyst apply at locations mexico, mx | full-time | posted yesterday | job requisition id: r0095057 we’re looking for motivated, engaged people to help make everyone’s journeys better. Act as the first point of contact for the service desk / front all inbound support calls. Triaging and diagnosing reported faults using standard fix protocols. Accurately logging incidents and ensuring all relevant data is captured. Regularly updating incidents in the incident management system and providing end users with technical solutions within service level agreements (slas). Escalating incidents where a first-time fix is not possible to the relevant internal resolver group. Monitoring, progressing, and resolving incidents while ensuring customer satisfaction through proactive updates, frequent contact, and escalation when necessary. Escalating potential service issues initially with the team leader/service desk manager. Following up on calls and coordinating with third-party resolvers to meet contractual slas. Managing service desk emails (governance). Finding ways to improve the overall customer experience. Maintaining content within a knowledge-based system by entering data on common problems, questions, and resolutions. Documenting and communicating it standard policies and procedures as defined by management. Handling inbound phone calls and emails during assigned shifts in a 24/7 global service desk. Assisting with related projects and activities as assigned by management. Adhering to time and metric tracking. Advising management of issues requiring immediate attention or affecting service levels. If you want to be part of a team that helps make travel and culinary memories, join us! #j-18808-ljbffr