Customer service representative location: fully remote (latam)job type: full-timelove helping people and solving problems fast?
we're looking for someone who can deliver high-quality customer experiences at scale, while keeping every interaction clear, human, and efficient.this is a hands-on role where responsiveness, empathy, and execution matter every day.about uproot cleanuproot clean is a fast-growing, performance-driven consumer brand built for pet owners.we create high-performance, eco-friendly cleaning solutions designed to make life easier without compromising sustainability.customer experience is at the core of our brand.every interaction matters, and how we show up for our customers directly impacts retention, trust, and growth.the rolethis is a high-volume, execution-focused role.you will manage day-to-day customer interactions across multiple channels, ensuring fast, accurate, and human responses.you are not just answering tickets, you are shaping how customers experience the brand.this role is for you if:you communicate clearly, empathetically, and efficientlyyou are comfortable handling high volumes of customer interactionsyou stay calm under pressure and solve problems quicklyyou pay attention to details and don't let things slipyou take ownership of issues until they are fully resolvedyou are comfortable working independently in a remote environmentthis role is not for you if:you avoid dealing with difficult customersyou prioritize speed over accuracy and qualityyou are not comfortable multitasking across platformswhat you'll docustomer support executionmanage and respond to customer inquiries via email and support platformsensure fast, accurate, and high-quality responses at scalemaintain a consistent and professional brand voicesocial media supportrespond to dms and comments across platforms like instagram, facebook, and tiktokengage with the community while maintaining brand tone and consistencyorder & refund managementprocess order changes, cancellations, refunds, and exchangesensure all actions follow company policies and are accurately executedconflict resolutionhandle complaints with empathy and clarityinvestigate issues thoroughly and provide complete resolutionscross-functional collaborationshare customer feedback and recurring issues with internal teamshelp identify patterns that can improve product or operationsrequirementsmust have:experience in customer service (ecommerce or dtc preferred)strong written communication skills in englishexperience handling social media interactions is a strong plushigh attention to detail and ability to multitaskcomfortable working in fast-paced environmentswork requirements⏰ schedule: monday-friday, 8:00 am - 5:00 pm estworkspace: fixed, professional setup required (stable internet + backup plan)benefits & compensationfully remote - work from anywhere in latam.monthly salary: $3,000 - $4,000 usdpaid time offflex days.enjoy an extra quarterly day off to unwind and recharge energies whenever you desireownership & autonomy - trusted to build and execute strategyprofessional development - opportunities to learn and grow with the businessready to apply?
if you care about delivering great customer experiences and want to be part of a fast-moving team, apply now.