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customer service representative cam
apply remote type hybrid locations escobedo ecatepec, mexico cuautitlán, mexico santa fe (ciudad de méxico), mexico time type full time posted on posted 11 days ago job requisition id essity254387
customer service representative cam
about the role
provide timely and effective administrative support to customers, a sales team, unit, or department following established procedures and guidelines.
we're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.
what you will do
* process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time in relevant system according to defined process and standards. (order to billing)
* answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales)
* communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
* may make standard calculations to accurately compile and report statistics.
* enter data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities and/or generate sales reports and statistics.
* may draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required.
* coordinate with supply chain, sales, and logistics teams to ensure container availability and compliance with export/import regulations.
* participate in the communication of export and import regulations with central america teams.
who you are
* bachelor's degree in business or similar
* 1 year of experience in similar roles
* technical english
* advanced microsoft office (excel, power point)
* sap
what we can offer you
at essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
collaborative and inclusive culture | empowering & engaged leaders | working with powerful purpose & sustainable impact | learning and growing in your career | supporting well-being & sustainable working life | life-changing innovations | competitive total rewards
location:
santa fe, cuautitlán, escobedo n.l., ecatepec.
application end date:
job requisition id:
essity254387
about us
essity is a leading global hygiene and health company. Our expertise began with the acquisition of the swedish company mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day.
working at essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to diversity, equity, and inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of breaking barriers to well-being, enables customers and consumers to lead fuller lives at all stages of life.
our leading global brands include tena and tork, and other strong brands such as actimove, cutimed, jobst, knix, leukoplast, libero, libresse, lotus, modibodi, nosotras, saba, tempo, tom organic and zewa are sold in 150 countries. I in 2024, essity had net sales of approximately sek 146bn (eur 13bn) and employed 36,000 people. We are headquartered in stockholm, sweden and essity is listed on nasdaq stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to essity!
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