A general manager plays a pivotal role in driving the success of hotels by overseeing team performance and key objectives. The goal is to deliver exceptional guest and member experiences while maintaining profitability and guest satisfaction.
key responsibilities:
* foster an environment that encourages revenue growth, ensuring targets are met and exceeded through effective management strategies.
* lead in all critical hotel issues including capital projects, customer service excellence, and refurbishment initiatives.
* making informed decisions that prioritize the best interests of the hotels and their stakeholders.
* develop and implement achievable business plans, setting short- and long-term strategic goals for the complex property.
* provide inspirational leadership to hotel team members, fostering their growth and development.
* leverage business planning expertise to drive hotel success.
* ensure compliance with and exceed hilton brand service standards.
* cultivate cost control and identify revenue opportunities to maximize hotel potential.
* develop and lead the hotel executive team to ensure career progression and effective succession planning.
* maintain regular communication and briefings with the hod team.
the ideal candidate will possess strong commercial acumen, with experience in driving profitability. Excellent leadership skills and exceptional communication abilities are also essential. Additionally, the candidate should have in-depth knowledge of the hotel/leisure/service sector.