Role description
we are seeking a saas engineer to manage, optimize, and maximize value from dropbox's saas ecosystem. The ideal candidate has hands-on experience administering collaboration platforms (google workspace, slack, zoom, dropbox), strong scripting/automation skills, and a curiosity for exploring new features and ai capabilities. You will help ensure saas platforms are secure, scalable, and fully leveraged, enabling dropboxers to get the most out of their tools.
responsibilities
administer saas platforms: user management, security, permissions, workflows, integrations.
proactively evaluate new saas features and run pilots/adoption programs.
measure and report on adoption and usage trends across collaboration platforms.
identify opportunities to leverage ai, automation, and integrations for smarter collaboration.
troubleshoot and resolve saas-related incidents, documenting best practices.
deliver documentation, training, and communication to drive user enablement.
requirements
5+ years experience administering enterprise saas platforms (google workspace, slack, zoom, dropbox preferred).
experience with automation/scripting (python, bash, powershell, aws lambda).
familiarity with saas apis, integrations, and ci/cd pipelines.
strong analytical skills for usage data, adoption metrics, and feature impact.
excellent troubleshooting, problem-solving, and cross-functional communication skills.
ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.
strong documentation skills, with experience maintaining knowledge bases, sops, and onboarding guides
preferred qualifications
certifications in google workspace or slack administration.
experience with saas adoption programs and driving user engagement.
familiarity with ai/ml-powered saas features.
background in saas spend optimization and vendor management.
company description
dropbox isn't just a workplace—it's a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of dropbox—and with it the future of work. Our virtual first model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you're meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— dropbox is ready for you.
team description
the dropbox corporate it engineering team provides information technology strategy, systems, and services that enable business success. We test and implement new tools to help dropboxers work confidently, move fast, and scale effortlessly in a virtual first environment. As the connective tissue to our company, we source, build, and implement technology solutions that empower and simplify work while meeting the enterprise-level standards dropboxers expect from a global technology company. Our team combines technical expertise with strategic thinking, creating the foundation for collaboration, creation, and growth. If you're passionate about using technology to shape the future of enterprise solutions, join our corporate it engineering team.
areas of work include technical programs, salesforce development, it infrastructure, security operations, collaboration tools, cloud engineering, site reliability engineering, enterprise architecture, full stack development, and business systems analysis.
benefits
dropbox is committed to investing in the holistic health and wellbeing of all dropboxers and their families. Our benefits and perks programs include, but are not limited to:
medical, dental & vision allowance*
retirement, critical illness, life & income protection allowance*
business travel protection: travel medical and accident insurance
flexible pto/paid time off policy in addition to statutory holidays, allowing you time to unplug, unwind, and refresh
perks allowance to be used on what matters most to you, whether that's wellness, learning and development, food & groceries, and much more
parental benefits including: parental leave, fertility benefits, adoptions and surrogacy support, and lactation support
mental health and wellness benefits
additional benefits details are available upon request.
* where group plans are not available, allowances may be provided
dropbox supports responsible use of ai for preparation, but misrepresentation of skills or experience is not permitted. See our ai philosophy .
dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like asians at dropbox, blackdropboxers, enable, todos (latinx), pridebox (lgbtq), vets at dropbox, and women at dropbox.