Hoy
quality assurance specialist
we are seeking a quality assurance (qa) specialist to ensure high-quality interactions between our agents and customers. This role is responsible for monitoring and evaluating agent interactions using predefined rubrics and evaluation tools.
* monitor and evaluate agent interactions to ensure adherence to quality standards.
* identify trends, gaps, and areas for improvement in agent performance.
* provide constructive feedback to agents to improve their performance and adhere to quality standards.
* participate in calibration sessions with qa specialists, supervisors, and trainers to ensure consistency in evaluation criteria.
requirements
the ideal candidate will have:
* a positive and professional attitude with excellent communication skills.
* an intrinsically motivated problem-solver with the ability to identify issues, offer solutions, and efficiently manage multiple tasks.
* highly organized and detail-oriented, with a strong ability to prioritize and meet deadlines.
* prior experience as a contact center agent or in a qa or quality monitoring role.
finance operational excellence manager
hoy
about this opportunity: the position is responsible for driving and coordinating the efforts of the team for ericsson entities in scope for the company control in terms of improvement and performance management.
what you will do:
* lead change management initiatives
* prepare and present in company control operational reviews
* company control hub financial budgets and financial plan
* spoc within the hub to facilitate and coordinate on global company control/ improvement & performance projects or initiatives as needed
* authorized requestor for gl deviations
* project management for selected key projects
* business continuity plan
* coordinate, on behalf of the company controller, record retention plan & schedule for entities within hub
* support corporate audit or internal audit, as needed
* provide inputs for maintenance of financial authorization matrix
* facilitate and coordinate competence plans to ensure compliance. Complete the relevant elc control
you will bring:
* 5-10 years of work experience
* finance background
* experience from working with improvements projects
* experience working within different finance areas including different geographies and having a global perspective
* drive, integrity and perspective
* result orientation, networking/great teammate, communication skills, perseverance, change agent
why join ericsson?
at ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´ possible. To build never seen before solutions to some of the world’s toughest problems. You´l be challenged, but you won’t be alone. You´l be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
what happens once you apply?
click here to find all you need to know about what our typical hiring process looks like.
ericsson is proud to be an equal opportunity and affirmative action employer, learn more.
director, operational excellence & digitalization
hoy
what you’ll do for us
* define, facilitate, and lead the development and implementation of lean-driven operational excellence strategies, programs, and program management office (pmo) framework.
* identify, plan, and implement organization process improvements to reduce costs, defects/errors, rework, etc.
* introducing new methods and processes to improve product/service quality and customer satisfaction.
* promote and share best practices that sustain business process improvement across the organization
* build strategic and value-added partnerships with internal and external customers.
* define and implement effective training, mentoring and coaching strategies and programs for associates.
* facilitate and lead business excellence assessment.
qualifications & requirements
* bachelor’s degree or equivalent experience.
* 5+ years of food and/or manufacturing integrated environment work experience, leading lean/operational excellence experience.
* excellent understanding of lean manufacturing and world class manufacturing concepts.
* proven project management capabilities.
* demonstrated experience in people management, in a people-focused, team-based environment.
* ability to manage multiple conflicting demands and to prioritize accordingly.
* strong demonstrated experience in change management.
* excellent negotiation and influencing skills.
* excellent decision-making skills.
* excellent communication skills.
* high level of pc literacy, sap, microsoft etc.
what we’ll do for you
* iconic brand: work on the most recognized brand in the world and be part of developing the brand's next chapter.
* exposure to world class leaders: availability to global manufacturing leaders that will expand your network.
* career growth: we are committed to your professional development, offering opportunities for growth and advancement.
skills
agile methodology; leadership; data analysis; data research; strategic analysis; communication; change management methods; lean six sigma (lss); change management; business process improvements; waterfall model; operational excellence
annual incentive reference value percentage:30
annual incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
cx operational excellence - senior program manager
hoy
about the role
the commops cx program - operational excellence lead will will be responsible for:
* finding efficiency and experience opportunities at our customer support vendors (bpos) in both languages, ssl and psl, ensuring alignment with both: the latam region strategy and priorities, and with the global team's projects that could impact the bpos, like all agent tooling implementations.
* ensuring best practices across bposare taking place, comparing same processes across different vendors and implementing improvements on tph and customer satisfaction.
* optimization of our expenditure while identifying agent and customer pain points and creating new processes, or improving existing ones
* close follow up on every bpo monthly invoices to find opportunities and process standardization.
* this role will be part of the cx mob leadership team, working closely with the vendor management team members, commops strategy and planning, finance, cx mob leads, wfm, gdx (agent) team and bpos, to guarantee that we succeed in the design and implementation of the strategic priorities for the improvement of the experience and efficiencies.
* the impact this role has should be reflected is in the support cost at bpos, customer experience and agent satisfaction.
process improvement expertise:strong knowledge of process improvement methodologies (e.g., lean, six sigma, kaizen).experience with tools for process mapping, root cause analysis, and workflow optimization.
analytical skills:proficiency in analyzing data to identify inefficiencies, trends, and opportunities for improvement.
vendor management:experience working with third-party customer support vendors, including contract negotiation, sla monitoring, and performance management.
* understanding of vendor operational processes and how to align them with company objectives.
* project management:knowledge of project management frameworks (e.g., agile, pmp) to drive initiatives from ideation to execution.
* ability to set timelines, track progress, and manage multiple projects simultaneously.
* customer experience (cx) acumen:deep understanding of customer service principles and how to measure cx through metrics like csat, nps, and fcr (first contact resolution).
* experience designing or implementing initiatives to enhance customer satisfaction.
financial acumen:ability to analyze financial data, calculate roi, and make cost-benefit recommendations.
problem-solving mindset:creative and resourceful approach to solving complex problems. Ability to anticipate challenges and proactively develop solutions.
communication skills:clear and effective communicator across all levels of the organization. Strong presentation skills to share insights and recommendations with stakeholders.
collaboration and stakeholder management:ability to work across teams (internal and external) and influence without direct authority. Skilled in building strong relationships with vendors and internal stakeholders.
adaptability:thrives in fast-paced, dynamic environments and can pivot strategies when needed. Open to feedback and quick to learn from failures.
strategic thinking:big-picture mindset to align process improvements with organizational goals. Ability to balance short-term efficiencies with long-term cx improvements.
leadership and influence:capability to inspire and motivate cross-functional teams and vendors to adopt new processes. Strong negotiation skills to align diverse interests and drive consensus. Extraordinary stakeholder management in a matrix environment
preferred qualifications
* experience at bpo operations and efficiencies identification.
business process management specialist
hoy
¡the chance to take the big leap in your professional career is here!
conquering new horizons and balance between a successful career and family life
who is our client and your future employer?
this company owns and operates one of the largest integrated oil refinery and petrochemicals complex in the world, based in rabigh, saudi arabia.
using crude oil, ethane and butene as feedstocks, our client produces polymers, monomers and refined products. It hosts one of the world’s largest high olefins fluid catalytic cracker (hofcc) units and a world-scale ethane cracker to produce and market more than 2.4 millions of mt per year of ethylene and propylene derivative products and 18 millions mt per year of crude oil distillated products.
while being so highly committed to the nation´s economic and technological growth, they need to have the best multicultural talent in order to reach their objectives and give them the chance to develop professionally and personally across new frontiers.
¡and you can be one of the selected profiles!
lhr global
the job opportunity you have long waited for. Lhr global recruit people around the world to work in saudi arabia.
who are we looking for?
we are seeking a business process management specialist with an engineer or business sciences degree, knowledgeable of auditor certifications, operational excellence, and bpm.
qualifications:
* bachelor's degree in engineering / sciences / business.
* iso 9001, iso 14001, ohsas 18001 lead auditor certifications and operational excellence (oe) management system.
* recognized certificates in business process management (bpm) methodologies/techniques e.g. Six sigma, lean manufacturing, etc.
* 12 years of related work experience.
* at least 5-year experience in the position of qhse/ims specialist/engineer in oil & gas/ petrochemical/process industry.
* at least 5-year working experience of iso 9001, iso 14001 & ohsas 18001, rc 14001, and operational excellence (oe) management system standards implementation.
* at least 5-year experience of functional business process management (bpm) projects/activities and operational excellence (oe).
* auditing skills.
* proven internal consulting skills.
* computer literate in word, excel, project, powerpoint, sap, etc.
* at least 5-year experience in the position of qhse/ims specialist/engineer in oil & gas/ petrochemical/process industry.
duties and responsabilities:
* process/work improvement projects: work with the prc organizations to collect process requirements, work as business change management coordinator, manage project plans, tasks, schedules, scope, timelines, and deliverables. Identify the new process technology to improve the processes and deliver sound and scalable bpm solutions.
* documentations: administer the qhse-ims & operational excellence (oe), conduct internal audits, prepare for management review, follow-up on ncr (non-conformance reports), assist in training/awareness and continual improvement programs.
* audits, assessments and gap analysis: ensure plan, prepare, and publish internal ims assessment/audits schedules/programs, the verifications of preventive actions, effectiveness of conducting qhse risk assessments and rc gap analysis. Further, supervise the follow-up of corrective and preventive actions (capa) because of internal & external audit.
* advisory and consultation: provide internal consultation to proponents on ims (integrated management system), rc (responsible care), gmp (good manufacturing practice) requirements, operational excellence (oe) and participate with prc organizations to complete hse (health, safety, and environment) risk assessments. Interpret standard requirements and drive integration of processes.
which are the benefits you will enjoy if you are selected for this job opening?
this company has the goal to create a team of co-workers who can develop professionally and personally to the fullest.
* you will have the chance to keep developing your professional career in an innovative environment working with the latest technology, the most advanced tools and the best practices.
* if you are selected, all expenses associated to the relocation process will be borne by the employer.
* undefinite term contract
* competitive base salary
* housing benefit (25% of yearly offered salary)
* benefit for the month of ramada (one additional salary per year)
* yearly bonus based on company´ performance
* yearly salary raise, based on employee performance
* savings plan, you can reserve up to 10% of your monthly salary
* benefit for permanency in the company
* educational benefit for up to 3 children
* general health and dental plan
¡besides, they also have special bonuses if you´ a saudí citizen or a foreigner!
the stages of this process are:
1. Resume evaluation:
a member of our recruitment team will evaluate that your resume matches th
business process management automation specialist
hoy
responsibilities:
* as an internal specialized consultant in the business process management (bpm) center of expertise, you will play a crucial role in strengthening and optimizing nissan processes through automation to enhance efficiency, agility, and overall performance.
* act as a change agent in the organization using lean six sigma and agile principles to map, identify, analyze, define, implement, and sustain improvement opportunities via digital solutions (workflow automation, rpa/rda, chatbot, ai, etc), as well as mitigate risks, making sure every process is standardized, optimized, and properly documented.
* this is a partially remote role.
minimum requirements
education:bachelor's degree in industrial engineering, systems engineering, computer systems engineering, artificial intelligence (ai), process engineering, mechatronics engineering, business administration, or a related discipline.
years of experience:
* 1+ years of experience in automation implementations / process improvement
* prior experience in shared services center environment desirable.
* analytical mindset to resolve issues in a variety of complex situations
* experience in project management and processes improvement via automation
* hands-on experience in process automation solutions (microsoft power platform tools, visual basic, tableau, winshuttle, etc.) implementations.
* experienced in facilitating cross-functional team discussions, including well-developed negotiation skills while providing clear direction.
computer skills:
proficient with microsoft office
proficient in power bi/tableau, visual basic, power apps, power automate developments (must)
language: english - advanced (b2)
specific course/certifications:
* process mapping and modeling background required.
* automation development and implementation background required.
* lean six sigma, agile, project management certifications desirable.
nissan (nmex, nrfs, nrfm y anzen) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción, ni discriminación por género, identidad y/o expresión de género, orientación sexual, raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
nissan (nmex, nrfs, nrfm and anzen) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
mexico city mexico
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