About AstraZeneca AstraZeneca is a global, innovation-driven biopharmaceutical business focused on the discovery, development and commercialisation of prescription medicines for serious diseases. At AstraZeneca we’re dedicated to being a great place to work, where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. We value inclusion, diversity and collaboration, and are committed to lifelong learning, growth and development.
The main responsibilities of the role are to
Ensure optimum performance and stability for multiple systems for the Manufacturing Systems capability for AstraZeneca Operations
Achieve target KPIs like SLA, TTR and develop strategies to meet organizational demands
Manage a global team of support analysts and their deliveries in a well-controlled manner
Run service introductions for any new service added into the support scope
Engage in continuous improvement projects such as infra refresh and own the impact analysis and implementation
Regularly interact with System Owners/business users to identify pain points, areas of improvement and mint innovative solutions
Liaise with multiple stakeholders including users, infrastructure/middleware teams, and 3rd party software vendors for issue resolution and potential process improvements
Collaborate effectively with global counterparts to deliver effective service
Engage in new hiring when new demands arise
Essential Experience: (Must have skills) Hands-on with PAS-X adds value
Minimum 5 years of experience in managing a global team across regions
Strong in people management and processes like goals & performance management
Experience with ITIL processes such as incident, change and problem management
Experience with 24/7 support for critical systems
Ability to work collaboratively with multiple teams in multiple geographies
End User First mindset to understand business needs and adapt to business demands
Supplementary Experience: (Useful additional skills) Familiarity with life sciences (Pharma) domain concepts, workflow and terminology
ITIL certification
Good understanding of PAS-X or other MES/Historian systems
Experience handling GxP systems and Pharma IT quality processes
Multilingual: English and Spanish written & spoken
EEO Statement Averna is committed to employment equity and to encouraging diversity and inclusion. We are pleased to consider all qualified applicants for employment, regardless of race, color, religion, sexual orientation, gender, national origin, age, disability, veteran status, or any other legally protected status.
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