Senior manager hr operations page is loaded## senior manager hr operationsremote type: hybridlocations: reynosa, tm: mex guadalajara - plant - rtg: tijuana, bc: zapopan, ja: benito juarez, mxtime type: full timeposted on: posted todaytime left to apply: end date: november 29, * (30+ days left to apply)job requisition id: r*role objective:* manage hr operations service delivery. Ensure service timeliness, efficiency and quality.* lead hr operations teams with focus on teams' performance, engagement and development.* build positive relationships with service recipients and stakeholders, with focus on customer experience and collaboration.* drive continuous improvement initiatives focused on service standardization, quality and efficiency.### *key responsibilities:* lead hr operations service delivery – ensure service continuity and performance in line with agreed kpis, slas and budget* ensure hr operations comply with local labor laws, regulations, and global policies while managing risks associated with service delivery* monitor service delivery to identify potential risks, and proactively mitigate them. Report status updates to the relevant stakeholders.* drive continuous improvement in hr processes and services, to optimize value for cost, drive standardization and alignment.* champion productivity enhancements through simplification, standardization, and automation.* efficiently execute required change management activities, ensuring proper communication to involved teams and stakeholders.* manage, coach, and mentor hr operations teams. Ensure the teams operate efficiently and employees are equipped with the necessary skills to perform the tasks in scope.* build strong relationships with local, regional and global stakeholders to align service delivery with organizational goals and strategic objectives.* represent hr operations in interactions with other hr functions, supporting solution development and continuous improvement.### *qualifications & requirements:* bachelor's degree required; advanced degree preferred in human resources, business administration, or a related field, or equivalent combination of education and experience.* minimum of 8 years of progressive hr experience in an international and dynamic environment.* proven experience in hr operations, managing complex and high-volume transactions, ideally in a global setting.* at least 5 years of experience in team leadership, including managing dispersed teams across locations.* fluency in spanish and good working knowledge of english.* advanced knowledge of hr systems (e.g., workday, hr ticketing systems).* proficient in microsoft office suite (excel, word, powerpoint) and sharepoint.* excellent communication skills and a strong customer service orientation.* demonstrated ability to work collaboratively in team environments and solve problems with analytical and creative thinking.* strong leadership capabilities with a track record of building cohesive and high-performing teams.* resilience and ability to navigate complex situations, including conducting crucial conversations.* solid business acumen alongside hr expertise.* commitment to confidentiality, integrity, and data privacy.* strong organizational skills with the ability to manage high workloads and meet deadlines under pressure.* adaptability and capability to lead teams through change.*#1 top workplace in the area.*
#j-*-ljbffr