Train in office with future work from home opportunities possible!Guest servicesservice inbound guest calls with high quality of service and clear communication solutions.maintain a positive and upbeat tone while answering guest questions and concerns.assist guests with rescheduling reservations.contribute to the team’s efforts in accomplishing set goals.uphold reservation standards with effective listening skills and solution‑oriented responses.check availability of accommodations and dates, including finding alternative dates or options if first choice is unavailable.answer guest questions about property facilities and services.contact appropriate department (e.g., sales, data administration, accounting) to resolve guest calls, requests, or problems.safety and securityfollow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.policies and proceduresprotect the privacy and security of guests and coworkers.maintain confidentiality of proprietary materials and information.follow company and department policies and procedures.protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.perform other reasonable job duties as requested by supervisors.guest relationsactively listen and respond positively to guest questions, concerns, and requests using brand or property‑specific process.anticipate guests’ service needs by asking questions and listening to preferences.address guests’ service needs in a professional, positive, and timely manner.engage guests in conversation regarding their stay, property services, and local attractions.thank guests with genuine appreciation and provide a fond farewell.welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.answer telephones using appropriate etiquette, including answering within three rings and giving callers a friendly voice.speak to guests and co‑workers using clear, appropriate, and professional language.provide assistance to coworkers, ensuring they understand their tasks.support all co‑workers and treat them with dignity and respect.develop and maintain positive and productive working relationships with other employees and departments.handle sensitive issues with employees and guests with tact, respect, diplomacy, and confidentiality.partner with and assist others to promote teamwork and achieve common goals.quality assurance & improvementcomply with quality assurance expectations and standards, performing other reasonable job duties as requested by supervisors.salespromote awareness of brand image internally and externally.recognize opportunities to upsell enhancements to create a better hyatt experience.use sales techniques that maximize revenue while maintaining existing guest loyalty.explain details and requirements related to attending a sales presentation to potential owners.verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour.overcome potential owner objections while maintaining a polite and enthusiastic demeanour.communicate with potential owners via telephone to set up preview package sales/tours, including explaining opportunities and answering questions.encourage guests or callers to purchase or schedule preview package sales/tours.critical competenciesanalytical skills – learninginterpersonal skills – diversity relations, customer service orientation, team work, influencecommunications – listening, telephone etiquette, language proficiency, applied readingpersonal attributes – integrity, positive demeanor, dependability, stress tolerance, adaptability/flexibilitypreferred qualificationseducation: high school diploma or g.e.d. equivalentrelated work experience: no related work experience is requiredsupervisory experience: no supervisory experience is requiredhyatt vacation ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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