Role
do you have a passion for providing expert technical support and ensuring the seamless operation of critical it infrastructure? As a systems engineer/ linux administrator, you'll be the first line of defense, monitoring systems, troubleshooting complex issues, and providing exceptional service to both internal and external customers. This role is perfect for a proactive problem-solver who can maintain system health, manage technical requests, and contribute to the continuous improvement of support procedures, all while staying ahead of the latest technological trends. Standard linux understanding and commands are required. i.e patching, daemon and service troubleshooting, etc.
salary: 32k - 35k mxn plus extra benefits
responsibilities
* monitor ticketing systems and fulfill customer requests related to on/offboarding, usage, and standards in a production environment.
* provide first-level technical support, troubleshooting hardware and software malfunctions, and ensuring high-quality customer service.
* manage and maintain virtual and physical it inventory, including servers, network infrastructure, and other systems components.
* monitor system health and react proactively to avoid or minimize operational disruption.
* acquire, maintain, and document knowledge of new and existing systems to ensure accurate technical assistance and stay current with industry trends.}
requirements & qualifications
* strong and fluent english level
* clear understanding of virtualization technology, database methodology, and experience with operating systems.
* experience patching linux systems, file looking, stopping services.
* strong infrastructure knowledge and knowing how storage works. Experience with troubleshooting.
* a bachelor's degree in computer sciences or a related field is preferred, along with 2-5 years of experience in technical operations.
* proficiency with systems engineering functions, including development, implementation, and deployment.
* a strong working knowledge of local area networks, server installations, and wan concepts is essential.
* experience with a variety of computing platforms, including vmware, nutanix, cisco ucs servers, and azure, is highly valued.
* server and object storage experience