Us benefits advisor (account manager - remote)
we're looking for an us benefits advisor with broker-side employee benefits experience who thrives in a client-facing role and is confident explaining benefits to hr leaders, executives, and employees in a fully remote environment.
schedule: full-time | monday–friday, 9:00 am – 6:00 pm (mexico city) | remote
what you'll do
· serve as the primary virtual point of contact for assigned employer groups, delivering white-glove service.
· build and maintain trusted relationships with hr leaders, executives, and employees via video calls, phone, and email.
· lead virtual employee meetings, open enrollments, and benefits education sessions.
· handle client inquiries related to benefits, billing, claims, eligibility, and enrollment with urgency and accuracy.
· manage renewals and quoting, including data collection, rfps/rfqs, plan comparisons, contribution modeling, and renewal presentations.
· support clients across funding strategies (fully insured, level-funded, self-funded).
· ensure compliance with aca, erisa, cobra, hipaa, and transparency regulations.
· coordinate with carriers, tpas, pbms, and general agents to resolve issues and improve client outcomes.
· manage virtual enrollment platforms (e.g., employee navigator) and support employee life events.
· maintain accurate documentation in crm/ams systems and stay current on industry trends.
what we're looking for
· 2+ years of employee benefits account manager experience (broker-side or carrier environment required).
· strong working knowledge of group benefits (medical, dental, vision, life, disability).
· proven ability to communicate complex benefits concepts clearly to non-technical audiences.
· high level of comfort in a client-facing, virtual role.
· experience with enrollment platforms and crm/ams systems.
· life & health insurance license preferred, not required.
· advanced english required.
hr-only backgrounds without broker-side experience are not a fit for this role