Join a high‐impact delivery team building salesforce solutions that transform how organizations serve customers and empower field technicians. In this role, you'll design and deliverservice cloudandfield service (fsl)capabilities end‐to‐end—owning everything from solution design and development to integrations, quality, and production support. If you enjoy solving complex business problems with clean, scalable architecture—and mentoring others along the way—this is a great fit.
in this role, you'll work in one of our ibm consulting client innovation centers (delivery centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
responsibilities
* lead thedesign, development, and optimization of salesforce solutions with a strong focus onservice cloud andfield service (fsl).
* translate business requirements intoscalable technical designs, collaborating closely with functional consultants, architects, and client stakeholders.
* build and enhance solutions usingapex,lightning web components (lwc), and (as needed)visualforce, ensuring maintainable code and strong performance.
* implement and improve core service and field processes such ascase management,work order management,scheduling/dispatch,mobile workforce enablement, and service analytics.
* deliverapi-based integrations with enterprise systems, ensuring reliability, security, and clear documentation.
* contribute to engineering excellence throughcode reviews, ci/cd-friendly practices, automated testing, and technical documentation.
* provide production support and continuous improvement—triaging issues, identifying root causes, and deploying fixes safely.
* mentor junior developers and promote best practices across the team.
required education
bachelor's degree
required technical and professional expertise
* strong hands‐on experience designing and building salesforce solutions with emphasis onservice cloud andfield service (fsl) (case/work order/scheduling/mobile).
* advanced salesforce development skills inapex andlightning web components (lwc); solid understanding of governor limits and scalable patterns.
* proven experience withsalesforce configuration & administration (objects, flows, security model, permissions, sharing).
* experience deliveringintegrations using salesforce apis (rest/soap) and integration patterns (auth, error handling, data synchronization).
* proficiency with modern dev tooling:git/github,sfdx/cli, and an ide such asvs code; comfortable with branching and collaborative development.
* ability to lead by influence:technical ownership, mentoring, documentation, and strong communication in english (c1 or equivalent).
preferred technical and professional experience
* experience withdevops / ci-cd for salesforce (pipelines, automated deployments, resolving merge conflicts).
* knowledge ofagile/scrum delivery and strong collaboration habits with product owners and cross-functional teams.
* background inenergy, utilities, or infrastructure domains (regulated environments, data/privacy considerations).
* familiarity withdata loader and data migration approaches (bulk import/export, data quality).
* exposure to related ecosystems such asomnistudio/vlocity, service analytics, or mobile field operations best practices.
ibm is proud to be an equal‐opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. Ibm is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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