Job summary
we are seeking an experienced learning and development professional to join our team as assistant learning manager.
this is a key role that will support the general manager in creating a culture of continuous learning, service excellence, and performance development.
* main responsibilities:
* develop and implement a comprehensive learning and development plan aligned to business goals.
* design and deliver tailored training programs that reflect the highest standards of hospitality, including guest engagement, emotional intelligence, service etiquette, cultural awareness, and leadership development.
* conduct learning needs analysis in collaboration with department heads and the general manager.
* manage learning budgets and the annual process, following policy and procedure.
* continuously evaluate training effectiveness using kirkpatrick levels of evaluation and make data-driven improvements.
* onboard new colleagues with an on-brand orientation program that immerses colleagues in the brand values and service culture.
* effective business partnering periodically with hr and all operational leaders to support departmental training, talent development, succession planning, guest service, and business results.
* support department heads and resort people leaders with the personal development plans of their colleagues and track trends and action required learning & training needs.
* coordinate and manage lms platforms, e-learning content, and luxury service certifications (e.g., forbes standards).
* maintain strong relationships with global learning & organisational development, external training vendors, coaches, language instructors, and hospitality consultants.
* drive, facilitate, and support all core training programs and brand-specific programs and learning initiatives.
* design and deliver or provide resort-specific learning content and initiatives to support the needs of the business.
* manage the trainers strategy ensuring all levels of trainers are trained, tracked, engaged, and supported to enable effective business results.
* select, train, monitor, engage, and recognize departmental trainers to create an effective learning culture in the resort and support business results.
* recruit and manage graduate programs, internships, localization, and high performer programs in line with standard of design and delivery.
* monitor industry trends in learning methods and tools and recommend enhancements.
* maintain training records and complete reports to ensure compliance with mandatory training requirements.
* promote a culture of learning through internal communication and marketing.
* manage linkedin learning account and have a clear strategy for how to utilize the licenses to develop colleagues and improve business results.
requirements:
* education and experience: bachelor's degree in education, training, or related field, and at least 3 years of experience in learning and development.
* skills and qualifications: strong knowledge of adult learning theory, instructional design, and training delivery. Excellent communication and interpersonal skills. Ability to work independently and collaboratively as part of a team.
benefits:
* competitive salary and benefits package: we offer a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.
* opportunities for professional growth and development: we offer opportunities for professional growth and development, including training and education assistance, career advancement, and recognition.