Sales & service managerlocation: monterrey, mexicostart date: immediatecontract type: permanentsalary: mx$46,*-mx$55,* per monthabout us:foodhub is a highly successful tech business providing epos and apos systems to the restaurant and takeaway industry.
our online portal enables customers to order their favorite dishes at the click of a button.with a 0% commission model, cutting-edge technology, dedicated customer service, and international advertising campaigns, our restaurant and takeaway partners are in great hands.we are in hyper-growth mode, already supporting over 20,000 restaurant partners across three continents, with plans to double that number.
as we expand into mexico, we're looking for a dynamic operations leader to drive performance, efficiency, and growth in the region.this role reports to the global director of operations.years of experience:- must have strong experience with pos systems, online ordering platforms, or food delivery technologies.
- solid background in the hospitality, restaurant, or food service industry.7+ years of experience in operations leadership and/or large-scale sales management, preferably in bpo/call centre environments with international exposure.responsibilities:the below is your ideal roles and responsibilities- oversee daily operations across inbound and outbound sales, onboarding, workforce management, quality and compliance.
- monitor performance metrics, identify improvement areas, and implement corrective actions.
- develop, manage, and optimize budgets while ensuring cost efficiency.
- implement best practices to drive efficiency and sales/service quality.
- manage and mentor large teams across multiple channels (voice, chat, email).
- develop and execute strategies to meet revenue and client growth targets.
- collaborate with global teams to ensure seamless customer experience and satisfaction.
- recruit, train, and develop high-performing teams.
- provide ongoing coaching and leadership to build capabilities and future leaders.
- foster a culture of accountability, continuous improvement, and client focus.skills required:the candidate should have the below skill sets,- strong leadership and proven ability to manage large, multicultural teams.
- exceptional communication and interpersonal skills.
- expertise in operations, workforce management, and process improvement.
- in-depth knowledge of sales strategies and techniques in high-volume environments.
- analytical and data-driven decision-making abilities.
- ability to perform in fast-paced, dynamic, and high-growth settings.
- c1 english proficiency + native spanish.key metrics of success (kra):- client net promoter score (nps)- sla sales & service measures- operational cost savings without compromising quality- revenue growth through improved processes, upselling, and retention strategies- process scalability and efficiency improvements- team development and retention