Responsibilities
* install, configure, manage and support sap s/4 hana 2020, 1909, 1809, 1709, 1610, 1511, 1503, erp6.0 ehp, process orchestrator, bw, bpc, netweaver fiori/gateway, solution manager, web dispatcher, content server, adobe document services, business objects and java based netweaver products like enterprise portal
* install, configure and monitor hana, oracle, db2, sybase and mssql database
* administer, manage and support sap clients
* day-to-day system monitoring of a 3 tier sap landscape.
* document standards, systems architecture, runbooks and monitoring infrastructure
* support of project tasks under project deadlines.
* provide support (e.g., break/fix, how to expertise, minor enhancements, monitoring, testing) for business applications or infrastructure to associates or third parties in order to maintain their productivity level
* work very closely with other project consultants (project management, functional, security, development, automation)
* support with aws, azure hyperscalers
* responsible for the setup and maintenance of customer systems
* works on incidents, requests, changes, and problem management
* monitoring system availability and performance, application and database
* major incidents and escalations management
* problem resolutions and initial incident reports
* standard operations procedure documentation creation, update and maintenance
* perform backup and recovery using database tools.
* application patching and upgrades
* apply corrective actions from incidents priority 1
* quarterly health checks reports creation.
* enhance monitoring based on repetitive events and provide permanent solutions.
* knowledge based articles creation and continuous updates to ensure consistency and quality.
* internal communication during priority 1 and priority 2 incidents
* weekly / biweekly meetings with am and technical leaders
* monthly sap security review on the landscape and when applies to provide guidance to customer.
* monthly sap early watch analysis
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