&##128205; location: méxico- remote are you a customer success leader passionate about driving saas adoption, retention, and team performance? Join us as a customer success team leader and lead a dynamic team of customer success managers (csms) to deliver world-class experiences and accelerate customer growth. Key responsibilities lead & coach: mentor csms through regular check-ins, account health reviews, and strategic planning. Customer retention & expansion: drive initiatives to improve renewals, reduce churn, and increase net revenue retention (nrr). Process optimization: standardize playbooks and tools for scalable customer success operations. Data-driven decisions: monitor kpis (renewals, churn, nrr, engagement, satisfaction) and implement strategies for improvement. Cross-functional collaboration: escalate critical issues and work with internal teams to resolve risks. Continuous enablement: provide training on product updates, best practices, and industry trends. What we're looking for ~5+ years in customer success, account management, or related roles. ~2+ years in leadership or management. ~ strong knowledge of saas metrics (churn, retention, nrr, arr, adoption). ~ proven experience in saas environments; experience with ai-driven automation or virtual assistant solutions is a plus. ~ excellent communication, strategic thinking, and relationship-building skills. ~ bachelor's degree in business, marketing, or related field (master's preferred). ~ advanced english proficiency (required). ~ flexible mindset and openness to change why you'll love this role be at the forefront of customer success strategy in a fast-growing saas company. Work with cutting-edge ai and automation technologies. Drive measurable impact on customer satisfaction and revenue growth.