Aboutbusiness assurance
we help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. Dnv helps companies understand working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.
Dnv is seeking a client service specialist.
This role will be based out of our dnv mexico city office.
The purpose of this role is to support clients in achieving their certification goals. The client service specialist will be responsible for oversight of all aspects of the project after contract signature, including scheduling and audit delivery, certificate issuance and invoicing. As the primary point of contact, the client service specialist will ensure all client requests are responded to quickly and concisely. The client service specialist will ensure audits are scheduled within the appropriate timeframes and certificates are issued on-time. The client service specialist will work in accordance with dnv overall goals and policies and will actively promote, support and facilitate the fulfilment of dnv's purpose, vision, and values, and shall foster a culture of cooperation across north america and with other dnv units.
What you’ll do
oversight of client projects from contract signature to accounts receivable
responsible for providing a high level of customer service
coordinate audit planning efforts between the auditor and client, ensuring audit timing windows are maintained
oversee internal coordination and project outcome; effectively and efficiently processes internal and external request associated with the client
communicates directly with the client and works to find solutions for the client
ensure quality of data and timelines meet requirements in accordance with scheme and dnv’s icp and internal kpi’s
review audit data and update multi system database to account for the changes impacting the clients’ certifications
consistently meet key metrics - kpi’s related to scheduling and planning, response time internally and externally, and reports
interacts with other departments including sales, technical, and auditors to ensure a superior customer experience
ensure on-time certificate delivery
supports with invoicing and collections process as required
benefits
vacation bonuses pay
group health insurance plan
group retirement plan with company match
education reimbursement program
company-provided life insurance plan
food vouchers
flexible work schedule with hybrid opportunities
benefits may vary based on position, tenure, location, and employee election
dnv is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
What is required
minimum of 3 years customer service with at least 1 year of experience working with iso 9001, iso 14001, and/or iso 45001
bachelor's degree in a relevant field
proficient at microsoft office
ability to work in a fast-paced environment and handle multiple competing tasks and demands
strong written and verbal english communication skills
we conduct pre-employment background screening
what is preferred
ability to read/interpret audit protocols and work instructions
good interpersonal, communication and internal and external stakeholder management skills with ability to drive and achieve results in an independent manner through functions, geographies and stakeholders
*immigration-related employment benefits, for example visa sponsorship, are not available for this position*
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