About the Role
This is a critical position that involves managing and nurturing relationships with key clients or accounts.
The successful candidate will work closely with these clients to understand their needs, develop tailored solutions, and ensure high levels of customer satisfaction.
Responsibilities
- Client Relationship Management: Building and maintaining strong, long-term relationships with key clients, acting as the main point of contact for all their needs and inquiries.
- Revenue Growth: Identifying opportunities for upselling, cross-selling, and expanding product or service offerings to drive revenue growth within key accounts.
- Customer Satisfaction: Ensuring high levels of customer satisfaction by understanding clients' needs and proactively addressing any issues or concerns.
- Strategic Planning: Developing and implementing strategic account plans aligned with business objectives to maximize value delivered to key accounts.
- Communication and Collaboration: Facilitating effective communication and collaboration between internal teams and key clients to ensure seamless delivery of products or services.
- Market Insights: Gathering market intelligence and staying abreast of industry trends to anticipate clients' evolving needs and provide proactive solutions.
- Contract Negotiation: Negotiating contracts, pricing agreements, and service level agreements to achieve mutually beneficial outcomes for both parties.
- Performance Tracking: Monitoring and analyzing key account performance metrics to measure progress against objectives and identify areas for improvement.
- Risk Management: Identifying and mitigating risks associated with key accounts to protect interests and ensure long-term sustainability of client relationships.
- Innovation and Value Proposition: Collaborating with key accounts to co-create innovative solutions that deliver unique value and maintain competitive edge in the market.
- Cross-Functional Collaboration: Working closely with internal departments such as sales, marketing, product development, and customer service to ensure seamless coordination and delivery of solutions to key accounts.
- Brand Representation: Actively representing the organization at industry events, conferences, and networking opportunities to promote brand visibility and expand presence within key account networks.
Requirements
- Minimum 3 years of experience in sales or related fields.
- Experience in HVAC sales.
- Bachelor's degree in Mechanical Engineering or related field.
- Advanced English language proficiency.
- Mastery's degree a plus.
Skills and Qualifications
- Technical knowledge of air conditioning systems, including components, operation, and maintenance.
- Proficiency in using software tools specifically designed for Variable Refrigerant Flow (VRF) system selection.
- Expertise in the operation and maintenance of chillers, including air-cooled and water-cooled types.
- Knowledge of air handling units (AHUs), including design, operation, and maintenance.
- Pipeline management experience.
- Intermediate Excel skills.
- Excellent verbal and written communication skills.
- Strong interpersonal skills.
- Negotiation skills.
- Strategic thinking.
- Problem-solving skills.
- Sales and business acumen.
- Customer focus.
- Organizational skills.
- Analytical skills.
- Adaptability.
- Teamwork and collaboration.
- Emotional intelligence.
Personal Traits
- Proactivity.
- Resilience.
- Empathy.
- Resourcefulness.
- Tenacity.
- Curiosity.
- Adaptability.
- Optimism.
- Integrity.
- Team player.
About Us
We are an equal opportunity employer.
We do not discriminate based on protected characteristics.
📌 [Urgente] Senior Key Account Manager
🏢 beBeeAccount
📍 México