Job titleonsite deskside support engineerkey responsibilitiestechnical supportanalyses and resolves information system issues related to the desktop computing environment, production applications and hardwarebuild and deploy windows, mac or other hardware for new joiner laptops and laptop upgrades.installing authorised software to laptops and desktopsensuring security and upgrades are applied to desktops and laptops and kept up to dateantivirus installation to all desktops and laptopsdeploy other hardware requested through arranged collection in the it dept. or set up at the user's desk.support and assist users with onboarding & offboarding processsupport and maintain local conference and meeting room equipmentassists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etcconsult with local business and senior leadership to evaluate support requirements and execution planning.maintain the local asset management data and ensure the asset management toolset are properly updated for periodic reviewtechnical support for local applications where applicable alongside other tech or business teams technical expertiseskills and specializationskills with m/o flag are part of specializationthink holistically - pl3 (behavioural)requirements definition and management - pl3 (functional)win the customer - pl3 (behavioural)communication skills - pl4 (functional)availability management - pl4 (functional)it infrastructure - pl4 (functional)knowledge management - pl4 (functional)customer service support - pl4 (functional)incident management - pl3 (functional)service level management - pl3 (functional)linux administration - pl3 (mandatory)wintel administration - pl3 (mandatory)team management - pl3 (functional)network support - pl2 (optional)one birlasoft - pl3 (behavioural)results matter - pl3 (behavioural)get future ready - pl3 (behavioural)help the tribe - pl3 (behavioural)#j-*-ljbffr