Description
company overview:
segoso mexico – where tomorrow is today.
our mission is to provide uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values: leadership, training, talent acquisition, rewards, and technology.
position: customer service, billing, and soft collections representative
job description:
segoso mexico, a leading call center in monterrey, is seeking dedicated customer service, billing, and soft collections representatives to join our team. We are looking for dependable, detail-oriented team players with strong communication and negotiation skills who excel in a fast-paced environment. Successful candidates will handle customer interactions, resolve billing issues, and manage soft collections with professionalism and efficiency.
key responsibilities:
* provide exceptional customer service via phone, email, or chat.
* resolve billing inquiries and discrepancies efficiently.
* conduct soft collections calls to assist customers with payment arrangements.
* handle high call volumes while maintaining quality and accuracy.
* collaborate with team members to meet performance metrics and goals.
* document customer interactions and maintain accurate records.
what we offer:
* paid training to ensure your success.
* competitive hourly pay with a monthly performance bonus.
* paid sick time and law-mandated benefits.
* additional benefits, including pantry vouchers, major medical insurance, and savings funds (optional).
requirements
job requirements
essential skills and qualifications:
* proven experience in customer service, billing, soft collections, phone, and/or call center roles.
* strong negotiation and communication skills to handle sensitive situations professionally.
* ability to multitask and stay organized in a high-volume environment.
* problem-solving mindset with a focus on delivering customer satisfaction.
* dependable and team-oriented with a positive attitude.
preferred qualifications:
* familiarity with crm systems or call center software.
* experience in handling billing disputes or collections.
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