*the schedule will be monday - friday, 8am - 5pm for est to pst timezones.*
top performers at ueni will be rewarded with promotions, remuneration progression, and performance bonuses.
*responsibilities*:
- serve as account manager to a vast portfolio of customers who own small businesses
- conduct monthly video calls with your clients every day to progress them along a defined marketing program suited to their business needs
- improve the marketing curriculum for small businesses
- educate customers on the opportunities within their business sector
- educate customers and set up marketing tools and strategies to scale their businesses
- understand our customer needs and demonstrate how the ueni platform can make a positive impact on their business
- work closely with other teams (e.g. content, product, customer support) to deliver a great customer experience
- introduce ueni users to our different tools, services and products they can benefit from, and help onboard them where appropriate
- develop and maintain positive customer care experience and satisfaction
- provide comprehensive solutions to issues with customers' online assets (social media) or answers to marketing questions customers may have during the monthly video calls
- bachelor's degree or equivalent practical experience.
- 2-3 years of experience in digital media and marketing or consulting
- demonstrable experience with small business marketing solutions
- experience developing good relationships with potential customers
- ability to take initiative in an ambiguous environment
- passion for growth with excellent entrepreneurial and communication skills.