About lyra healthlyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home.we work with industry leaders, such as morgan stanley, uber, amgen, and other fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families.with our innovative digital care platform and global provider network, 20 million people can receive the best care and feel better, faster.founded by david ebersman, former cfo of facebook and genentech, lyra has raised more than $900 million.account manager – central america and mexicoresponsible for follow-up of wellness program clients, promoting services and ensuring data confidentiality and compliance with nom.035.key responsibilitiesfollow-up administrative matters with clients (generation of quotations, po requests, electronic or physical documentation).
master account information and generate monthly, quarterly, annual usage reports.prepare presentations on usage trends and recommendations for meetings.deliver launch or reinforcement talks on client programs.participate in client health weeks, safety, family events and booths to explain services.ensure client renewals through high-quality service, follow-up and satisfaction.support implementation, administration and follow-up of special projects.implement nom.035 compliance actions with clients.main functions and activitiessupport in generating monthly, quarterly and annual customer usage reports and adding statistics and activities.promotion and reinforcement with clients: deliver launch or reinforcement talks on client programs.mastering educational talks and developing new topics for presentations.mastering account / customer information.internal relationships: lyra mexico & central america director, designer, account management and wellness activities manager, call centre manager, lyra employees.external relationships: affiliates, clients.skillsetbachelor's degree in psychology / nutritionknowledge of nom.035experience and knowledgepublic relationsknowledge of brief therapywellness issuesabout youleadership skillseffective communication skillsproactive and structuredorganisational and research skillsability to abstract and synthesisproblem solving ability#j-*-ljbffr