-job descriptionif you’re looking for a career where you can make a real impression, join global service center (gsc) hsbc and discover how valued you’ll be. Hsbc is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of *account processor us*
*role purpose*:
ensures that the market/country can handle all responsibilities for managing all operations including aspects of departmental administration, including finance, human resourcing, reporting and is further involved in making developmental plans to improve accuracy and meet objectives for their market/country.
*main activities*:
- manage a service operations team or unit in the operation, delivery and execution of internal business services, technological services, and transformation resources in a market/country.
- design various developmental activities for team members and manage their work schedules to ensure optimum coverage for stakeholders in a market/country.
- supports team members to ensure a cost-efficient service delivery proposition for the remit area, whilst maintaining service level agreements
- active engagement and management of stakeholders and business partners from other countries and functions.
- should be assertive and confident in managing timely delivery of files in required quality and escalate issues where needed.
- plan, mobilize and direct projects of high complexity from definition to closure.
- maintain current knowledge of dynamic regulatory environment.
Requirements- bachelor's degree in business, related field or equivalent experience
- excellent relationship management and influencing skills.
- the ability to analyse complex issues and identify / assess the long-term, strategic implications for the bank.
- excellent planning, organizing and commercial skills including strong financial management capability.
- strong managerial, communications, planning, organizational, decision making, negotiations and customer service skills.
- ability to lead, motivate and develop individuals within a team.
- communication - the ability to communicate complex issues concisely.
- ability to manage and mitigate operational risk effectively.
- well-developed project management skills
- high degree of drive and motivation - to ensure delivery of objectives in a timely, efficient, and effective manner.
- attention to detail combined with strong delivery focus and ability to meet aggressive timeframes with quality results.
*competencies*
- project manager
at hsbc we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in mexico, now you have one more reason to be hsbc and proudly live a culture of well-being, balance, and care.
*issued by hsbc electronic data process mexico private ltd