Who we are:
gdl connect is headquartered in guadalajara, mexico. We help our north american based partners and clients augment their functional teams, while preserving their corporate culture and professional dynamics. Our domain focus is in banking & finance, insurance, information technology, marketing & lead management, and healthcare.
we are firm believers in helping our team member employees grow professionally and embark on long term career paths. We commit to nurturing a professional environment; focused on driving results, and teamwork. We invite committed and hard working people to join our team.
job description:
we are looking for a highly skilled business intelligence analyst to join our dynamic team. The successful candidate will play a crucial role in driving data-driven decision-making and optimizing our crm system to support the company's growth and success.
key responsibilities:
1. Crm administration:
o manage and maintain the company's crm system (microsoft dynamics)
o ensure data integrity, accuracy, and consistency within the crm
o configure and customize the crm to align with business requirements
o manage user access, roles, and permissions within the crm system
o provide training and support to crm users
2. Dashboard creation and kpi reporting:
o design and develop interactive dashboards and reports using powerbi
o collaborate with stakeholders to understand their reporting needs and create customized dashboards
o define and track key performance indicators (kpis) across various departments
o monitor kpis and provide regular reports to leadership and relevant teams
o identify trends, patterns, and anomalies in kpi data and provide recommendation
3. Systems integration:
o work closely with it and other teams to integrate the crm with other systems, such our subscription management system, phone and email systems, marketing automation tools, and other systems we identify as we scale
o ensure seamless data flow and synchronization between integrated systems
o troubleshoot and resolve integration issues in a timely manner
what are we looking for?
· strong proficiency in crm systems, preferably microsoft dynamics
· fluent in both spanish and english, with excellent verbal and written communication skills
· proven track record of success in a business intelligence, information systems, software engineering, product or other technical role
· experience working directly with sales teams and implementing their requirements in the crm system.
· solid understanding of database concepts
· familiarity with sql or similar programming language nice to have
· epic personality (empathy, patience, integrity and compassion).
· highly motivated, goal-oriented, and able to work independently
· passionate about improving healthcare access for the spanish-speaking community in the u.s.
· familiarity with u.s. healthcare system, nice to have
key indicators of success (subject to change with business requirements):
· 100% user adoption, with >90% internal user satisfaction
· expedient mitigation of bugs
· help the sales team maintain pipeline hygiene so they can bring in more sales and close a higher percentage of their opportunities
· help our patient navigators retain a higher percentage of our patients
· work closely with our it and tech team to make sure our data is accurate and accessible
spoken english is a must
benefits:
* salario: $20,000.00 -30,000 mxn brutos
* prestaciones de ley (vacaciones, prima vacacional, aguinaldo, imss)
* vales de despensa: $1,000 mxn
* estructura de bonos
* horario laboral de lunes a viernes de 10:00-7:00
* programas de entrenamiento y desarrollo profesional.
si tienes alguna pregunta, favor de comunicarte por correo a careers@gdlconnect.com o por la plataforma de indeed.
tipo de puesto: tiempo completo
sueldo: $20,000.00 - $30,000.00 al mes
horario:
* lunes a viernes
prestaciones:
* estacionamiento gratuito
* vales de despensa
tipos de compensaciones:
* bono de asistencia
puede trasladarse/mudarse:
* 44680, guadalajara, jal.: trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (obligatorio)
pregunta(s) de postulación:
* ¿puedes trabajar de 10-7?
idioma:
* inglés (obligatorio)
lugar de trabajo: empleo presencial
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