Job description:rui has been a trusted partner in customer experience management for over three decades. We are focused on building strong teams, delivering operational excellence, and creating long-term growth opportunities for our employees. We are seeking an experienced recruitment coordinator with strong bpo call center recruitment experience to lead and support our high-volume hiring operations in mexico city. This role is ideal for a senior recruiter who is ready to take the next step into coordination and team leadership. The recruitment coordinator will continue to execute end-to-end recruiting for agent-level roles while also overseeing the day-to-day activities of the recruitment team. This role will partner closely with operations and hr to ensure hiring targets, onboarding, and reporting are met efficiently and consistently.key responsibilitiesrecruitment & hiring:execute end-to-end recruitment for high-volume, agent-level bpo rolesmanage multiple requisitions simultaneously while meeting aggressive hiring timelinessource candidates through job boards, social media, referrals, walk-ins, and creative attraction initiativesscreen, interview, and coordinate hiring decisions with operations leaderssupport candidate experience from sourcing through onboardingteam coordination & leadership:coordinate and manage the daily activities of the recruitment teamprovide guidance, support, and follow-up to ensure recruiters meet hiring goalsassist with training, process alignment, and performance tracking of recruitersact as a point of escalation for recruitment challengesreporting & process:maintain accurate recruitment tracking, reports, and hiring metricsmonitor pipelines, conversion ratios, and hiring progresssupport continuous improvement of recruitment processes and attraction strategiescollaboration:work closely with hr on onboarding, compliance, and employee documentationpartner with operations to align hiring forecasts and staffing needssupport employer branding and creative recruitment initiativesrequirements5+ years of high-volume bpo / call center recruitment experienceprevious experience coordinating or leading recruiters (formal or informal leadership)proven ability to hire multiple roles simultaneously under tight deadlinesstrong organizational, communication, and time-management skillsfamiliarity with the mexico city labor market and local sourcing channelsability to work fully onsiteexcellent english communication skills (written and verbal; professional level)ability to work independently and collaboratively in a fast-paced environmentstrong attention to detail, follow-up, and reporting accuracyability to thrive in an environment with change and ambiguitylanguageenglish (required)what we offercompetitive base salary: mx$28,000 – mx$32,000 gross per monthstable, onsite role with growth opportunitiesfast-paced, results-driven work environmentcompetitive base pay + bonusfood vouchersall benefits required by lawpaid time offexciting and collaborative work environmentwork locationin person03100, del valle centro, cdmxmust reliably commuteseniority level entry level employment type full-time job function human resources industries outsourcing and offshoring consulting