Responsibilities:
-incident monitoring & triage
* monitor ge vernova adms system health, alarms, and operational dashboards.
* receive, log, and classify incidents related to adms, scada, oms, and dms functions.
* perform first-level diagnosis using predefined procedures, runbooks, and knowledge base articles.
identify known issues and apply standard resolutions where authorized.
-operational support
* support day-to-day adms operations during normal conditions and grid events.
* verify availability of key adms components (application services, interfaces, communications).
* execute basic remedial actions (service restarts, validations) following approved procedures.
* escalate complex, functional, or technical issues to l2/l3 teams with complete incident details.
-customer communication
* * acknowledge incoming incidents and provide timely status updates.
* * communicate clearly with utility control-room users and customer representatives.
* * support shift handovers and document incidents accurately.
-process & documentation
* * follow itil-aligned incident, problem, and change management processes.
* * maintain accurate ticket documentation.
* * contribute to knowledge base articles for recurring adms issues.
* * participate in 24/7 shift or on-call rotations as required.
mandatory skills description:
* * understanding of electric distribution operations and adms/scada concepts.
* * familiarity with windows/linux environments.
* * experience with ticketing and monitoring tools.
* * strong communication skills and ability to work in a real-time operational environment