About the opportunity
at np digital, we are looking for an account director to lead strategic client relationships with local and regional clients across mexico and latam.
this role serves as the central point of integration across multidisciplinary teams (earned, paid, creative, and data), ensuring all disciplines are fully aligned with each client's business objectives and growth priorities.
the account director is responsible for driving account performance, defining the strategic direction of each account, and identifying growth opportunities.
this includes translating complex performance data into clear, actionable insights for both clients and internal teams.
beyond execution, this role plays a critical part in ensuring consistency in quality, strategic thinking, and delivery standards across accounts—acting as the ultimate owner of final deliverables and the overall health of each client relationship, as well as long-term growth.
this is a newly created role to support our growing team.
to be considered, candidates must reside and be eligible to work in mexico and are required to be fluent in english.
please note this position will require light travel to hq's and client offices in mexico city.
about the responsibilities
lead strategic client relationships across mexico and latam, acting as the primary point of contact and trusted advisor.
define and drive a holistic strategic vision for each account, fully aligned with business objectives and growth priorities.
act as the central integrator of multidisciplinary teams (seo, email marketing, organic social, creative, paid media, etc.), ensuring alignment and cohesion across all initiatives.
oversee the end-to-end planning, execution, and continuous evolution of digital strategies.
own overall account performance, ensuring efficiency, profitability, and achievement of kpis.
analyze performance, investment, and roi to identify optimization levers and unlock growth opportunities.
ensure alignment on priorities, timelines, and expectations across internal teams and clients.
identify and drive upsell, cross-sell, and long-term account growth opportunities.
ensure the highest standards of quality, strategic thinking, and delivery across all outputs.
lead executive-level presentations, strategic discussions, and business reviews with senior stakeholders.
act as the ultimate owner of final deliverables and the overall health and growth of each client relationship.
about you
bachelor's degree in business, marketing, or a related field.
mba or equivalent is a plus.
7+ years of experience in digital marketing, with at least 3 years in a senior account leadership role within a digital marketing agency.
proven track record of growing and retaining complex, enterprise-level accounts, including successful upsell and cross-sell initiatives.
strategic mindset with the ability to translate business goals into actionable digital marketing strategies.
strong ability to develop high-quality, client-ready presentations, with clear storytelling and executive-level structure.
experience leading and mentoring cross-functional teams, aligning disciplines such as seo, email marketing, organic social, creative, and paid media toward shared client objectives.
solid understanding of key digital marketing disciplines, including seo, email marketing, organic social, creative, and paid media.
strong ability to engage, influence, and build trust with c-level and senior stakeholders, both internally and on the client side.
excellent communication, negotiation, and presentation skills, with confidence leading executive-level business reviews.
highly organized, autonomous, and able to manage multiple accounts and priorities in a fast-paced environment.
proficiency in microsoft office (excel, word, powerpoint) and familiarity with project management tools.
fluency in spanish and english (written and spoken) is required.
based in mexico city (cdmx).
about your growth
as an organization we support your growth and development by investing in your learning to advance your career.
we believe in empowering you to showcase your knowledge and skills to win together.
about our benefits
we offer a comprehensive and flexible benefits package to all regular, full-time employees.
np digital is an equal opportunity employer
np digital is an equal opportunity employer, proud of our diversity and inclusive culture!
our goal is to positively impact change through our actions, and we're committed to equal employment opportunities regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
all employment is decided based on qualifications, merit, and business need.
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