*vacante para la empresa back office de chihuahua en chihuahua, chihuahua*:
*job title: intake specialist*
*location: mexico (fully remote)*
*job summary*:
we are seeking a compassionate, detail-oriented intake specialist to join our psychology clinic.
this role plays a vital part in our client care process by conducting intake interviews, gathering essential clinical and personal information, and serving as the first point of contact for new clients, our clients are referred from doctors or lawyers.
the intake specialist ensures that each client is appropriately scheduled, assessed, and referred to the right clinician or services.
*key responsibilities*:
manage intake scheduling using clinic systems and coordinate with clients and clinicians.
ensure timely follow-up and communication with clients pre
- and post-intake.
conduct 1.5-hour intake interviews using a provided structured template.
gather comprehensive information regarding presenting issues, mental health history, family background, and psychosocial functioning.
create a welcoming, supportive environment that fosters open dialogue and confidentiality.
documentation & reporting
compile thorough intake notes based on direct observations and client responses.
maintain accurate records of all interviews in compliance with hipaa and clinic policies.
summarize key findings and recommendations for clinical staff for case assignment.
collaboration
communicate findings and potential clinical needs to the treatment team.
assist with triage and referral decisions based on client needs and clinic availability.
participate in regular team meetings to discuss caseload, workflow, and clinical updates.
*qualifications*:
bachelor's degree in psychology, social work, criminal justice, or related field.
strong interviewing, communication, and interpersonal skills.
ability to manage sensitive information with confidentiality and professionalism.
familiarity with electronic health records (ehr) and scheduling software.
*nível de educación deseada*:
superior - titulado
*nível de experiência deseada*:
practicantes
*función departamental*:
legal
*industria*:
call centers / telemarketing